Brookwood Grill — Restaurant in Roswell

Our first visit to Brookwood Grill lacked customer service by our waitress. We were expecting quality customer service with this being a high end restaurant. We were a table of 10 celebrating my sister's birthday. As soon as our waitress approached us to take our drink order, she asked my brother in law where he purchased his coat. My sister responded Express and our waitress said "Oh, I just purchased the same for my boyfriend from Ross." Ok...? Then, my husband ordered a straight, double shot of Patron Tequila, no salt or lime, just straight. Once he received it, it looked cloudy and had salt like particles in it. He was showing my brother and the waitress asks without us saying anything to her, "What do you see, is there something wrong with it?" He explains and she says, "What happened is that the bar had put salt and so I poured it in another glass so it's salt residue." She offered to bring in a new pour however the new one was even cloudier and now had particles of lime. Once my husband pointed out the issue again, since he wanted a straight double shot of tequila and it should be "clear" our waitress got defensive and began to argue that the consistency was from it being shaken. At this point, my husband was not going to continue an argument as we were there celebrating with our family so he refused the drink and drank water to avoid escalating the issue and unprofessional defensiveness from our waitress. Minutes passed, my brother in law (who’s been a loyal customer of Brookwood Grill) asked her if she could please bring out the croissants that are usually brought in the beginning, and her response was that they don't bring bread out until it's requested. For our party of 10, we received 2 plates of bread, and when we requested another order our waitress said "yes, the additional orders of bread are $4." Overall, the croissants were delicious, generous portions of food, but the customer service made us not want to be repeat customers. Please train your staff to deliver quality customer service especially if you're going to market your restaurant as a quality, high...

Ok, let me start by saying our meal was comped and the Manager Matt handled everything very professionally and apologetically. My husband ordered the salmon hush puppies as an appetizer and he really enjoyed them. I got the mixed green salad with citrus ginger vinaigrette, it was very fresh and vibrant flavoring but a tad on the sweet side for my taste. Still was good. Now, entrees... sigh. I ordered the 14 oz prime rib with garlic mashed potatoes and my husband ordered the catch of the day which we were told was red snapper with mashed sweet potatoes. Here's when things get dicey. My food comes and my husbands plate is the wrong order. Tuna is placed in front of him and he says that's not his. Apparently the catch of the day changed and instead of our waitress letting us now she just changed his whole order. It didn't even come with the same sides he ordered. He says he doesn't want it and will order something else. She goes for a menu and then disappears for another ten minutes. All the while my food is sitting there getting cold. He finally ordered the seared chicken with mashed sweet potatoes and rice. She comes back again to verify that she got the order right. He tells her again his order. We wait another fifteen minutes and finally decide we will just get everything boxed so I can reheat my food at home and we can at least eat together. We get in the car... he didn't even get mashed sweet potatoes but a baked sweet potato. Matt we appreciate you but that waitress... ‍. Take the 10$ tip and take the night off. After a really horrible day we seriously needed a nice night together and it was an epic fail. I hope my steak tastes good after my 45...

It was the best of foods; it was the worst of foods. This was the place that once produced what I called "the finest Cheeseburger on the planet" but has now substituted that for a version which frankly is on par with Checker's. The culprit? They changed the buns. What used to be a soft, slightly sweet hoagie-type bun has now been traded for a very average, very pedestrian round bun. That act created a destructive ripple effect throughout the offering. The meat portion, once matching the dimensional shape of the bun, is now downsized to a very plain, very boring, round McDonald's-ish slab. This of course extends even further to the garnish (example, the pickles used to be crisp and thick cut--now they are the standard wimpy things). Such is the consequence of thoughtless messing with the foundations. As a consulation, I suppose, the macaroni and cheese--the best of foods--was near perfection. It's a sad day, though, when the mac and cheese has to do all the heavy lifting for an eatery.

I used to be a very staunch advocate of this place, always giving it the highest praises for its previously well thought-out and well-executed Cheeseburger, saying that if they would go to this much trouble to perfect the humble Cheeseburger, imagine to what lengths will they go for the rest of the menu. I'm sorry to say I can no longer do this, nor can I frequent this establishment until they repent of the culinary injustice they commited. Perhaps they will one day regain their former Cheeseburger glory. But until then: There are far, far better Cheeseburgers than what I ate there. There are far, far better...