Tropical Smoothie Cafe — Restaurant in Roswell

Another update: Look, I hate to be so harsh. But who is the absolute moron(s) in charge of this location? You already have terrible scores on all the food rating apps. Yet you do nothing to make it better. We ordered on the app and showed up several minutes after it was stated to be ready on the app. Instead of working on our order the teenagers are just sitting in the back room. Didn’t even bother to pull our order up and start working on it. So we got to wait an additional 10 minutes and be subjected to the filthy rap music playing over the store speakers. To add insult to injury, the drinks weren’t completely blended. You couldn’t take a full sip through the straw without it getting plugged up with ice or fruit. Seriously, is there no one competent in the whole Tropical Smoothie franchise that cares enough to even try? Whoever runs this outfit needs some type of public shaming. Most all recent reviews are 1-star. Not sure how this location even averages three stars. It’s truly the consistently worst food experience out there today. I would not be sad to see this overpriced debacle of a franchise go out of business.

Update: Another awful smoothie experience. $7 for a smoothie with little taste and so many ice chunks that its impossible to drink through a straw. Easily beats McDonalds for the most consistently poor service of any national chain.

This company couldn’t be more incompetent. The latest way they are screwing their customers. Paper cups. Who puts smoothies in a paper cup. They don’t last long at all. And worse, the cups are smaller than the usual cups. Tropical Smoothie charges a premium for their drinks. But they give you a dollar store product and service. Easily the worst food...

I order online from doordash quite often and via the app. I get lunch from Tropical Smoothie Cafe at time 5-7 days a week from various locations. The quality at this store is by far the worst. Smoothie are almost always not blending completely and have way to much ice added vs other stores. Very watered down. My last door dash order I got the completely wrong flatbread even though the receipt had the correct flatbread on the bag. Door dash delivers what you give them. My suggestion is to figure out what the 1155 Mount Vernon in Sandy Springs and 869 N Main st. in Alpharetta locations does as their quality is far more consistent.

Update - It appears they are no longer using Door dash. Door dash is not the problem. Door dash works great with almost everyone we have ordered from. For example - Five guys never once have we received a messed up order. Door Dash delivers what...

I tried picking up an order here today (2 to be exact) and the staff ignored me for at least 5 minutes . I noticed one of my drinks sitting on the back counter so I asked for it and they wouldn't give it to me. One of the workers asked if I was picking up both and I said I was supposed to but I would only take the one that was ready because I had already waited long enough. The same worker then walked over to the drink, looked at it, then went back to what she was doing. She didn't hand me the drink and didn't say anything to me! I had to cancel and walk out after another few minutes. Not only were the staff rude, but also do not care about their "to go" orders. I feel bad for the customer of the first drink. It will be warm by the time they get it. Side note: The location at the intersection of hwy 9 and Windward pkwy is MUCH BETTER! This is clearly an issue with this particular...