Burger King — Restaurant in Round Rock

Horrible customer service with employees. The two girls that closed early on 2/9/22, but closing time shows to be at 11 on website and also on the windows of the store restaurant and drive-thru. However I get there at 10:10 PM ordered a meal along with added mozzarella cheese sticks food was prepared very quickly I was the last car to drive through… drove off as it looked like l had everything l ordered was on my way back to work directly across the street and started eating and all my mozzarella cheese sticks which were cold and the cheese was rubbery so I had not made it out of the parking lot turned around to get back to explain my food was cold the employee came to the intercom and stated we are closed by this time it was only 10:15pm I tried to explain my reason for coming back no on answered, so I drive to the window she looked at me walked away and they shut off all the lights, So l then drive to the front and checked out my burger it too was cold, my bun and cheese was even still cold, l knocked a on the door for help with my order on the window No one ever came next thing I know the vehicles in the parking lot left before they close drove off leaving me there with cold food and no help to fix or get a refund by this time it was 10:30pm employee closed and left… but they supposed to be...

Food comes out quickly and in my experience at this location, fairly neat and tidy compared to other fast food that tends to appear very rushed and messy when you open it.

The dining room is generally tidy but could use more regular attention. For example, I have never seen anyone wiping tables down and though the main floor is generally kept tidy, under the tables is slightly neglected.

Condiments, straws and napkins are behind the main counter and not available for self service but they will quickly and easily hand you anything you ask for. This probably helps keep the dining area tidy.

Overall it's cleaner than most and the service is much quicker than others in the area. The 3 stars for food and service is meant as a compliment. I can't go to a 4 because nothing stands out as great. It DOES standout compared to others but I feel the others are just lowering the bar so much vs this one doing better. We should expect the dining areas in food establishments to visibly be a priority and while this one does better than most, it's still closer to what I would consider a minimum. I would give them a 3.5 in service because I do want to compliment them and show they stand out above the surrounding venues but it's not an option. Overall will...

Literally the worse place I’ve been to . Was on my way to work and decided to go inside and order me a sandwich & 4 chocolate chip cookies & the cookies were hard as a rock & the lady that was in the kitchen didn’t have no glove on or nothing two minutes later she realized I was watching her make all these food ppl ordered thru the drive thru including mines then she decided to throw on some gloves that aren’t even in the box just straight out of the drawer or whatever 🤮 . Once I got my food some other chick that was putting them in the bag I told her I hope she didn’t make my food without her glove on because this should not be allowed especially during a pandemic that we’re are still in the girl stared at me as if she didn’t understand what I was telling her. I should’ve taken a picture of recorded for evidence because I would report their behind to the Food & Safety Department but I was so in a hurry for work so decide to go about my day & told myself I’ll never go to that place again.

My advise to anyone who reads this please go inside & order your food instead of going thru the drive through that way you’re able to see how your food is being handled by these careless...