Bush's Chicken — Restaurant in Round Rock

This review is based on an incident recently. I’m not one to post reviews so this one stuck out. We drive through bush’s once every 1-2 months so not too often. My wife grew up in Waco so she has a special affinity for it.

We drove through on 7/17 and ordered a 30-pack family meal, feeding 8 people…when we got home we realized they only gave us 20 tenders (the difference is $12). We were frustrated we didn’t have enough to feed everyone their normal meal. I told myself I would talk to manager next time I went…with a large family, nobody has time to call the restaurant.

I went last night, 8/11 and ordered something similar…one extra side. I explained to the nice girl taking our order of the situation and I told her I would talk to a manager about it. She came back and asked me if I called the restaurant after it happened. I had the receipt but I did not call…we were too busy to call the place. It was obvious the manager was using the young employee to talk to me instead of talking to me himself. After 3 back and forth conversations with me, the young girl brings out 10 extra tenders to make up for it. This made no sense to me. I don’t need extra food than what I ordered…I need a refund or discount on the food I’m ordering now to make up for being over charged the last time I was there.

I communicated that so the girl went back and told the manager. She comes back and says okay, I’ll need the 10 extra tenders back (I hope they didn’t serve them to others). The manager came out to my car for literally 5 seconds and asks if it still wanted the extra side (4 instead of 3). I said I did…I knew exactly what he was doing. Sure enough, I was charged essentially the same amount again because the 20- count only comes with 2 sides and not 3 so I was charged for 2 extra sides.

So comical. And I had a hungry family so I just left. I told my family we won’t be going back there again unless something happens. The service has been abysmal the last two visits. I didn’t even mention the wait in line last night. I watched as car after car were served before me…not sure if minivans are avoided? Cars arriving 5 minutes after me were served (orders taken) before. Even after I got to the front of the line, cars 3 deep were being helped before me.

Sorry if this sounds overly dramatic. For a guy who very rarely writes reviews, this abysmal service really set me off. There is no point in going there again if they don’t take their customers seriously and knowingly rip them off.

I didn’t rate it a one star because they do have...

Would you rather eat at Popeyes or Bush Chicken?

After moving from Louisiana to Texas, this is my first time ever eating at Bush's Chicken and I prefer to eat at Popeyes based on quality, taste, and price.

Let's get started on each item, shall we?

Fried Okra - 2/5 - was very mushy and lacked taste. Bad texture and NOT crispy

Pepper Popper - 4/5 - Unique, great texture. Cheese taste like Texas's dry sinkwater which I strangely like the taste for some reason. Better than Louisiana's swamp tasting sinkwater.

Mashed Potato - 3/5 Texture and quality is similar to my memories of cafeteria food in High School. Children would love it! Parents would hate it! It's not real mashed potatoes by the way. Popeyes has far better.

Gravy - 3/5 Gravy wasn't that groovy baby

15pc of mixed Fried Chicken - 3/5 Better texture than Popeyes, however, much less flavor. Maybe the chicken itself is going through Post- Covid syndrome. It has no taste and a lack of that seasoned smell. Popeyes has better tasting chicken. Say all you want about quality. If it doesn't have flavor, it does not taste good. Portions are a plus here, but not worth $40!!! That's insane to me.

Rolls (bread) 5/5 The only thing they have here that's better than Popeye's is the bread. Should of changed the franchise name to Bush's bread because you guys are on a roll!

There you have it folks, Bush's Bread because you will roll pass their chicken for that dough.

I haven't tried their sweet tea yet because the lady who took my order forgot to my bring my tea. So I have to tea bag my own.

Overrall experience would be 3/5 and that's just for the drive-thru convience, pepper popper, and bread.

I would reccomend trying other fried chicken establishments.

Your welcome to whoever needed to see August...

Dear Alyssa,

I am writing to express my disappointment regarding a recent experience at your establishment on [Date] at approximately 3:10 PM. I visited your location as a regular customer, and was concerned to find a limited supply of freshly cooked chicken.

When I inquired about the availability of fresh chicken, I spoke with your manager, Steven. His responses were unhelpful and dismissive. He was unable to provide a clear timeframe for when fresh chicken would be available, and his explanations regarding the preparation process lacked professionalism and customer focus. His responses, particularly his guarantee that a rush would not occur, demonstrated a lack of understanding of customer needs and potential wait times.

The differing accounts regarding the chicken's preparation time, from Steven and another employee claiming to be a manager, further compounded my concerns. My request for freshly cooked chicken, stemming from the need to transport it a significant distance, was not met with any attempt at accommodation or understanding. Instead, the encounter became confrontational, culminating in my decision to leave without making a purchase.

The lack of customer service and the unprofessional conduct displayed by your manager are deeply concerning. My family and I are frequent customers of your restaurant, and this experience was far below the standard of service we have come to expect.

I would appreciate it if you could investigate this matter and provide me with feedback on the steps you will take to address this issue. I am also requesting contact information for your corporate office to report this incident.

My contact information is provided below. Thank you for your time and attention to this...