KFC — Restaurant in Round Rock

This was not the best version of KFC. I ordered online around 2145. They closed at 2300. I did a meal for 2. This included the 5 pc wing combo. My meal was 3 breasts, 2 wings, 1 mash with gravy, 1 secret recipe fries, 2 biscuits, 1 md lemonade and 1 md sweet tea. I also ordered a side of mac&cheese and side of corn. I ordered Mikes hot honey tenders(4) with a coleslaw, biscuit, and sweet tea. I orderKFC sauce, honey bbq sauce, and comeback sauce. All of this for 3 soldiers.

Instead of the sweet teas we got all lemonades. 1 person couldn’t drink it since they are allergic to lemons. Both the mash and the Mac were not edible. The mash bowl wasn’t even a full bowl and then they had an over cooked taste to it. The corn and the coleslaw were decent. The tenders bowl was sitting in an oil based liquid that overpowered the tenders itself. The fries, chicken, and biscuits were thrown into a bucket. And the fries were wedges. Not sure why it’s called a secret when it’s just the regular wedges. As for the chicken we received 3 drums, 1 breast, and 1 thigh. That’s not what was ordered. Most of the order was incorrect.

If you’re out of something just don’t automatically substitute people’s food. We ended up having to go to another spot because yall dropped the ball. This was definitely a...

Horrible customer service! Order was placed and 2 items were missing(nuggets for daughter) and large side. Called multiple times to let them know but no answer so had to take the time to go and drive back and let them know about missing items and asked if they could do anything for their mistake. The manager was very rude saying there was nothing she could do. She then proceeded to yell to a gentleman in the back saying “hey she just wants some free food because we forgot some of her order”. Case in point as to why some sort of compensation should be offered. All While another customer in store as well. Just very unprofessional especially for someone who holds the title as manager! As a manager for a food establishment myself It is not hard to be able to fix a mistake by offering a refund, or offering another item, make up for mistake. Not once did she apologize. Just made it seem like it was our fault for their mistake. Mind you when the order was originally placed all the workers where just standing in the back talking, while having to wait a longer than necessary time for food to come out. They were not busy at all. So if the team had time to stand around they had time to ensure accuracy of the order. And this manager is particular needs training on how to properly handle...

Placed my order at the drive thru, got it like normal. We pulled into a parking spot to check it and found we were missing 4 items and my drink was the wrong drink. If it were just the drink I wouldn't have made a fuss and just gone home but missing that many items was definitely an annoyance, went back through the drive thru and Informed them I was missing my fries, biscuit, cookie, dipping sauce(all included with the meal) and that my drink was the wrong drink. When we got to the window we told them what we were missing. The manager (I assume) gave us a bag with a cookie and a biscuit, and gave me a second drink. This one was the right flavor but smaller size than I originally ordered. Still missing our sauce and extra fries. I have been in customer service for many years. I am sympathetic to people who make mistakes. It happens, we're human, but not even an apology, or to make sure that it was correct the 2nd time is definitely unacceptable. I was annoyed so I just went home not wanting to fight about it, location wasn't very busy (no wonder why) and I think the guys taking orders were new. I'll stick with Raising Canes from now on. Avoid...