Papa Johns Pizza — Restaurant in Round Rock

I beg everyone to listen to the reviews because they are all accurate. To start, I would give less stars if possible. I ordered a pizza and cheesy bread at 7:55 and the email told me it would be delivered in about an hour. At 9 the tracker tells me it has been kicked to door dash and the door dash update tells me it will be delivered at 9:42, which is almost 2 hours after I ordered. I contacted the store at this time, which was 9, and whoever I spoke with told me the order had left "a little bit ago" and it will be to me sooner than that. Just a little information, I live 11 minutes away from the store. So I decided to be patient and wait another 15. At 9:30 I still had no food and I tried to call the store. No answer. At 9:36 the order updated saying it was delivered at 9:08. At this point I contact the driver and they say they are just looking for my building. They deliver the food at 9:42. The pizza boxes had no safety seal and they were extremely cold. Me and my boyfriend did not eat this pizza. I had to go to little Caesars for hot pizza. It was less than 10 dollars and was hot, meanwhile I spent $30 dollars at this location just to get cold and possibly tainted food. I'm upset I didn't get what I ordered or expected and after all this I had to drive to another pizza place for food because they can't get it together. Their customer service is unacceptable. I tried calling several times and they did not answer. Honestly I am thinking of bringing in the cold pizza in the morning so they understand we did not eat it. I have screenshots of the tracker, email and time stamped texts from the driver to show my food was delivered 2 hours after I ordered. To top it off I have to wait 2-3 days after the store management finishes looking into it to...

For the most part anytime I decide to get pizza from this location I have walked in DON'T TRUST them delivering anything. I gave 2 stars because it never fails that the customer service is horrible. For months this location has had a now hiring sign on it so at times I have chalked it up to them being understaffed, over worked etc. etc. I actually ordered a pizza today inside store NEVER fails 1 person sitting down doesn't say anything as you walk in. The person that was standing at register prior to me opening the door decided to get busy looking up instead of assisting, but atleast he advised me someone would be right with me ( why not him you ask heck I dont know lol), and let's not forget the I might help you employee if I wasn't on my cell phone in the back. FINALLY the I guess new guy takes my order, but couldn't figure out how to complete my order to get my total so he calls I will assume the lead or manager up to front who seems very agitated by the lack of assistance he's getting from this crew. Hey.....agitated or not he provided my total, and now I patiently just wait. Oh my pizza you ask came out great. It's not the pizza that puts a bad taste in my mouth it's the unprofessionalism, and lack of customer service. Head folks may want to consider checking in, and updating staff with some...

Walking out of Neighnoring store my daughter was almost hit by one of thier delivery drivers. So I watched the guy park n go in to PJ.(which is a bad idea to go park n get out allowing a MAD MOTHER see where you work and what car you got out of.) So I drove over snapped pic of car n plates n went in to manager. Asked if I could speak w him (the driver of the car) and she stated that she could not allow that because she couldnt "endanger her employee" I asked how is that he can almost kill me and my child, but she couldn't endanger his life. SHE got the point.(also she said he'd be written up tonight.) So , I went to my car and called the police. (Wonderful officer by the way) The officer allowed me to speak w the guy. I THOUGHT HE WAS AN 18 YEAR OLDN KNOW IT ALL. Turns out he is the father of and 18yo Daughter and 23 yo son. Completely argumentative w me in front of officer. I told the driver that he never slowed down and he didnt deny any of it. I ended on that note bc he wasnt going to apolagize or learn from it and Id just file charges if needed. Turns out (unless I get big lots surveilance) its his word against ours. But and its a big one...it will go on his record as reckless driving....after seeing all the bad reviews for this place...we will never...