Raising Cane's Chicken Fingers — Restaurant in Rowlett

First time eating at this Canes, chicken was good tasty and hot but coleslaw had no taste whatsoever! Our last time eating here and maybe any Canes for that matter. This restaurant needs an exterminator and a good sanitizing. Nasty flys we’re in every single window, not just a couple, 8 in one and some were even dead! We should have cancelled our order and left, if flys are in the dining area they’re in the food preparation area too. How can they work in a place with flys everywhere? I informed a female employee about them before our food came. After getting our food and sitting down we saw a male employee spraying them with something and cleaning the windows. Spoke to manager, he said they were working on the issue. “Yes, now you are after we told you”. We understand it’s Summer and can have a couple flys but there were way too many inside a food establishment! Wonder what the owner and would think of this Canes location

After this we received a card from the manager apologizing for the experience we had, we appreciated that! Later we were given 2 gift cards to use. We drove thru ordering chicken with Mac and cheese and weren’t given any utensils to eat it with....

I love the food but service here sucks. In particular, it was just one of the younger females with a nonchalant attitude. They lost my order and she realizes it after a huge family and two other customers get their food and I'm still waiting. She doesn't say sorry but I guess was kind enough to inform me. Once I got my food, I asked her for extra sauce to which she responds that there is sauce in the bag. Thank you for enlightening me with this revelation but I was already aware of that fact. I wanted extra sauce. For a customer who waited 20 minutes more than they should have and for ordering 3 caniacs and a box, I don't think it would've hurt the company or her to throw in at least one extra sauce. Even if it was to appease my extravagant sauce craving. I asked her again, she said the same thing, I stared at her for a while, and because I didn't feel like having a staring contest for one or two extra sauces, I left. The little things matter, customer retention's actually pretty easy. If you crunch the numbers, I think losing 20 cents on a customer who just spent $40...

Raising Canes: Where Chicken Tenders Tend to Wreck Your Taste Buds

This meal was an absolute disaster; I'd rather eat cardboard. I've had beef jerky with more moisture than this $16 disappointment. The only highlight was the Heinz ketchup packets – ask for them or regret wasting your money.

The bread was as exciting as a blank canvas, and the fries barely reached 'mediocre' status. The sauce? I'd rather have taken a dare. I'll never step into this overpriced, desert-dry chicken joint again. The large Coke Zero had zero flavor, living up to its name.

Their idea of food presentation? A long, black hair as the pièce de résistance. I'm switching to Chicken Express pronto. What a nightmare. Do you folks even know real food? It's atrocious. The drive-through's music? Ear-piercing for no reason. You're better off at the Target next door with a pretzel. 0/10. $16 for that 'quality' of food? Total highway robbery, Mr. Cane. Never again!...