Sonic Drive-In — Restaurant in Rowlett

Saturday night after Christmas around 7:00 p.m. when to get to route 44 fruit slushies how was helped by a white gentleman and he was very helpful while making my slushies he ran out of strawberries a tall mixed ( black/white/hisp) fellow with a lot of hair everywhere came out the back with a big bag of strawberries he proceeded to open it up with his mouth biting the bag of strawberries tearing the plastic bag with his mouth and lips! Wen white gentleman brought it out to me I refuse the drinks because of that he apologized said he completely understand and made 2 more with a different container of strawberries but they didn't throw the ones out the tall black guy with a lot of hair used his mouth in saliva to open. There was only two employees working the whole time I was there the white guy and the girl but they had four employees...

I submitted an order for pickup at the Rowlett store online. The order was accepted. I drove to the store confirmed the stall number. Within the app, it says your order is on the way. I waited and realized I have been sitting 20 minutes. I finally get out and go to the door. There is an 8x10 sheet of paper with the following, "we are closed for remodeling" this is not an emergency move. Why would they continue to accept money and orders. There is only a number for the store. There is nit an opportunity to reach out to the app for a refund or to alertcthem they are taking orders for a closed location.

This is ridiculous. I am losing patience with the call ahead apps. The same happened with Popeyes. They saw the store was closed and said they would give an 18.00 credit. The credit...

My advice: CHECK YOUR ORDER BEFORE LEAVING. Foods usually good but their employees seem to have trouble listening to or comprehending very basic orders. Ex.. ordered garlic bacon cheeseburger w no mayo, I got a double meat cheeseburger w mayo. No garlic butter, no bacon, no grilled onions. Ridiculous, This is the third time in a row that this has happened so it's time to leave some negativity. My order was once again wrong and if I would not have waited literally 21 min for a wrong order I would have addressed it but didn't have another 20min to waste for correction. Again food always good but they hire incompetent ppl. Not ppl that make a mistake every now and then like we all do but 3x in a row is a safe assumption it's purely incompetence at this point. Sad thing is I even tipped for this...