A&W Restaurant — Restaurant in Roy

We at first came through the drive thru, but we didn't know what we wanted, so we told them it'd be a minute. Then, spontaneously, their "system went down" and they asked us to go inside and order. Before we were even out of the drive thru they had someone putting a sign out to close the drive thru.

When we came in, all of the employees were standing at the front staring at me and my family. The man I can only assume is the manager sighed heavily as we came in, but then tried to make conversation with me by mentioning that he likes the Beatles (I was wearing a Beatles shirt at the time).

I ordered KFC food. My sister ordered A&W food. I ordered the classic spicy chicken sandwich, and a side of mashed potatoes and gravy. The mashed potatoes were old, I could tell. Parts of it were crunchy, other parts tasted fine. Like it had been sitting in the heat for a while. And my sandwich was soggy, they put sauce on the outside of the bun for some reason? And it overall tasted fine but was a mess. My sister got a chili dog and it was soggy and fell apart when she picked it up.

Overall this review is more for the service. It was really awkward coming in and having every single employee working there staring right at you while you order, and then having one of them sigh at me, probably hoping I wouldn't come inside after they told me the system was down. Very disappointed. The food was passable but I won't be...

We visited KFC/A&W, ordered our food with no problem went to get our drinks while we waited and there were no small lids. Went to ask for some and stood there for five minutes. The person in front of us was waiting to ask for a eating utensil for his coleslaw. Finally, was able to ask for our lids.the The kids comes around and opens a package and tries to start filling them up. Doesn't offer me my lids at all. Dropped them all over the ground. I had to pick them up for him as he just left them there while messing with the other lids. He put all kids including those that dropped on the dirty floor in with the others. Knowing the guy in front of us did not get a utensil, when our food was brought I immediately checked and we did not get any for our food either. Had to ask for them to be brought to us. There was zero condiments made available, including utensils (in the dining area) only large size drink lids, straws, and napkins. NO root beer! No butter, salt, honey, sauces, utensils, etc. Watched one of the workers grab two pans of freshly made biscuits with his bare hands and burn his fingers really bad. Get it...

We have been here before and it was fine, no wait, great root beer etc. When we went there last time though, our order was taken fairly fast. Then we proceeded to wait 30 min for 2 burgers, 2 fries and a box of cheese curds. Even in a sit down restaurant you don't wait that long. In-n-out at its busiest is faster than that, because they care about their costumers. The people behind me, in front of me and everyone in the drive through was helped first. There was 6 people working, but maybe one or two actually doing work. The check out girl was way more invested in her friends that were hanging out there than paying attention to her costumers. Also, not only did we wait 30 min, by the time we got our food is was soggy and cold... So we couldn't even eat it. Just a horrible experience all around. Never going inside that store again, sticking to the drive through because that is the only place they will actually service you like they are a fast...