BJ's Wholesale Club — Restaurant in Royal Palm Beach

This review started on Dec 28, 2020: The line goes almost all the way down the store to the meat market and it's a Monday after a holiday so I thought it would be a good day to go.

When you get to the end of the line there is a woman who points and gives you the next register open to go to. I had been put on Denise's line. She was standing there looking up every single item that the customer was purchasing to see if there was a coupon for it! I realized what is happening and backed my cart out and ask the lady assigning check outs for a new line. I also asked Denise if she was aware there was a line they went all the way down there and she just gave me a dirty look and said "no she didn't realize that".

I then asked for a manager and a supervisor at the front said that she could help me. When I told her what Denise was doing and holding up lines, the supervisor said to Denise that customers have to have their coupons ready or ask them step to the side. Denise said OK, supervisor walked away and Denise just continued to look up coupons for this customer as soon as the supervisor walked away.

I called up after I left and asked to speak with a manager. He was a man and I forgot his name. I told him what happened and he said he would call them upstairs or up to the office and address it.

NOW FOR TODAY 12/31/20 : I had to make a return from that last visit and buy some stuff. I walked into BJ's and Denise was walking out of the store and gets within 6 inches of my face and waves her hands in my face and says "Hi, so great to see you again" in a obnoxious, condescending almost taunting way. The only time I have ever seen or dealt with Denise was 2 days ago. I found that a bit disturbing. I finish my shopping then go wait on the line to make the return. While I was talking to the guy who was doing my return I asked for a store manager, not a supervisor. They had me speak with Yoselin M HR Manager. I told her what had happened and it was uncalled for her to approach me like that out side and I wished to cancel my membership and get reimbursed. Unfortunately, the return I made was put on a gift card as I forgot my receipt. Yoselin told me to go and get merchandise then come back up front to avoid lines and she would take care of me. AS I was turning away from Yoselin to get some items Denise walks right past me, waves in my face again, and says "Hi Sweetie" in also an arrogant, condescending tone. First off NEVER call me sweetie - like EVER. And I told Yoselin "Did you just hear that, Denise just walked by and again came up to me to say 'Hi Sweetie' Yoselin turned around the corner, saw Denise and told Denise something along the lines that you cant talk to customers that way. Denise said the exact same OK that she told the supervisor who asked her to have people have their coupons out.

I am shocked beyond belief that an HR supervisor did not deal with this cashiers attitude towards a costumer in a better way. I was also never apologized to from HR or from Denise.

I was reimbursed my BJ's membership cost and I will shop only at Costco...

I've been going to this BJ's for about 5 years now. I usually go once a month. What I like about this store:

1. well stocked.
2. plenty of parking
3. not overly crowded so it's easy and stress-free to go through the aisles.
4. Produce is pretty good except for the watermelons. Multiple times I've gotten watermelons that were not ripe or way overripe.
5. On the whole the store is usually pretty clean.
6. Recently I discovered that you can use the BJ's app to add clipless coupons.

What I dislike about this. Location:

1. They have a robot that drives around and checks the shelves and he's incredibly annoying. He makes these crazy. Weird sounds. Every time I hear him I want to just walk out of the store. He also tends to follow you around the store.
2. Prices really are not that great.
3. Certain sections of the refrigeration are not lit up.
4. Every so often I will get a plastic container of nuts and when I get home I discover the freshness seal is completely destroyed. So some customer has decided to try the nuts and decided not to buy it and then put it back on the shelf. Same thing has...

I recently ordered a TV on the BJ's website. Long story short once my husband put the TV up the we noticed the TV was defective. I called their customer service department and I was initially impressed with their responsiveness and was told that someone would come pick up the return within 24 to 48 hours. Fast forward to 48 hours later the tv is not picked up and I reached back out to BJ's. It was impossible to get a hold of someone so i reached out to customer service with their chat and initially the person tells me that they couldn't see a return on my item. But after some back and forth they assure me that it was just an address verification and that I would be receiving an email confirmation and that I should have someone come out and pick up this immense TV that is sitting at my house defected. It is now a week later and no one has been able to give me an answer as to when it will be picked up. I am more than happy to take this tv back to the club but I want answers. I understand that whole world is currently short staffed but I just want a yes and no answer and to be refunded...