Firehouse Subs Royal Palm Beach — Restaurant in Royal Palm Beach

Honestly, I’d like to give 5 stars, but i can’t. I’d be telling a bold faced lie. I come here anywhere from 1-3times a week. Occasionally more, but depending on my area I’ll go to other locations. I always place a plan ahead order, and i always place hours ahead of time, occasionally only an hour notice, but thats still plenty of time. I can honestly say that out of the last 10 times ive gone to pick up my food, MAYBE 3 times it was actually ready. Luckily tonight it was ready. Its bad when i experience a sigh of relief when i see my order. Yet tonight even though ready on time, had little to no meat. This is probably only the second time its happened so its not like its the usual scenario or else i wouldnt keep coming back. Seems like my order being on time is only a problem at this location specifically, ive visited the lantana location, and the orlando location with zero issues. Also while most of the time i do get the sauces requested, there are multiple times where i have not gotten a single sauce or napkin in my to go bag. I make sure i tip every few visits and im never anything, but polite to the staff. I have come to notice (unfortunately i dont have the names) , but theres a younger black female who always has her edges done lmao and a young black dude with a low cut i believe. Those two always greet me immediately, and usually get on my order as soon as they see me while everyone else kinda looks lost. I am extremely grateful for that. It it wasnt for the 83g of protein listed in the sandwich that i get, i would never return. Yet for me to come for the same sandwich, n get little to no meat meaning i just paid $12 for little to no protein- its a waste of time and money. Like i said its rare it happens, but its happened more than once. My main problem is placing an order ahead of time (literally i go to the movies often down the street so i order fh subs so i can enjoy during the movie) , but when im trying to make my movie on time and i arrive sometimes 10-15min after my selected pickup window n my food is not ready, now im late which is a problem. Id give 2.5 stars if i could, but i cant. Not sure whats happening here, n ill be stopping by tomorrow for another sub. Hopefully...

Extreme wait when relatively slow waited 30+ minutes after ordering the food. No seats for small children. Staff was untrained and didn't know how to make basic sandwiches off their menu. After 40 minutes we got our food my turkey, bacon and ranch sandwich was merely a BLT, they forgot the Turkey all together. Then the kids meal we got for our son we only got a sandwich had to ask for the rice crispy treat and the fire hat he was supposed to get with it. I saw no less then 5 people wait get angry get a refund and leave while we were there. Everyone there was waiting on food for the first 25 minutes we were there. This is a sub shop with 6 people working 3-4 making the food 1 rining people up and a couple in the back doing prep work. No reason for the horribly slow and inept experience. Not to mention the manager was making the food the whole time we were there, though he looked like he...

Soooo unimpressed by the staff here. We waited over 20 minutes for two subs with only one other customer in the restaurant before us (who had a small order). The THREE people behind the counter were shooting the breeze and basically twiddling their thumbs while they watched ONE of them make our sandwiches at an excruciatingly slow pace. The person making our sandwiches who had a lot of loose hair that was not at all pulled back or secured in a hair net or hat looked like they had never seen a sandwich before. So confused by what the standard of service and food safety is at...