Social House Kitchen — Restaurant in Saco

I would like to begin by saying I wish that I could rate this place 5 stars as the food is genuinely very good and the front line interactions with customer service are phenomenal. However I cannot because of the way the approach allergens. I have a severe tree nut allergy (which is pretty common) so I assumed a sandwich shop would not have tree nuts unless on the bread or listed elsewhere. When I went I ordered a turkey apple Swiss sandwich on sourdough, nothing out of the ordinary and nothing that would make you assume there is tree nuts on this sandwich. However shortly after eating there I had to rush home to take medicine as my throat had begun to close and my stomach was churning. I immediately called social house where I found out that walnuts had been ground up (smoothly in a way that was unrecognizable when eating it) and put in the sauce on the sandwich. There was NO indication anywhere on the menu stating that tree nuts were in this sauce on the sandwich. When I recalled to discuss this with a manger I was sent to voicemail where I left a message asking to speak to a manger and have yet to hear back. While the food was good I unfortunately will not be able to return to social kitchen due to their lack of care in stating allergens and hiding allergens in unsuspecting food. Please do better because the next time someone may not be as...

I’ll start by saying that I love the food at Cia Cafe! As a local, it was my favorite breakfast spot. However, I was highly disappointed with the customer service today. Somehow the employee who answered my phone order missed one of my orders, which is fine as I know mistakes happen. However, the employee didn’t seem too sympathetic about forgetting and by the time I got there they were out of biscuits which is what I wanted. I wasn’t offered any sort of discount for completely forgetting my order and then not having what I wanted. Then, after ordering for a second time, my sandwich wasn’t made correctly. I’m very disappointed with the way this was handled, with the excuse that the restaurant was busy earlier this morning. The cafe was not very busy when I came in and with working at a restaurant myself in the past, I think the situation was poorly handled. In my experience, the customer is always right and when they’re not satisfied they should receive some kind of courtesy, whether it be discounted price, free...

I usually don't write reviews, but I feel compelled to because this place was so good. I got the Saco which is bacon, Egg, cheese, guacamole and I had them add some greens to it and they did that for no up charge. It was just a couple of pieces of spinach. So I was happy that they didn't charge me for that. The egg was cooked perfectly, middle set. The bacon was also perfect, high quality, cooked how I like it. Not too thin, not too fatty. The bacon is actually meat, not just a slab of stringy fat. The cheese was high quality and perfectly melted. The guacamole was cold, neatly placed and seasoned nicely. It was on a croissant that was light fluffy chewy in the middle and flakey on the outside with butter. It was the best croissant sandwich I've ever had in my whole life. Usually they're a lot heavier and hard to eat. The food was ready in just a couple minutes and I sat down and enjoyed the lovely view and ambiance of this nice cafe. 😊 The prices are spot on and I will be back with my family. Thank you for...