Carl’s Jr. — Restaurant in Sacramento

I was in the car with a colleague from work, when I decided to grab a happy meal for my 6 yr old before heading to our company holiday party. I went through your drive thru in Sacramento, at your West El Camino location; a cashier helped me. When I took a sip from the drink, I noticed it was flat, so I asked for another drink. As the cashier was walking away, I called her back to ask for a milk shake, instead. The cashier called over her shift supervisor, "Balen." Balen said she couldn't give me a shake not even if I paid more, which I found odd because I've done this before. When I questioned why and told her I've done it before, she said, "well we don't." Using a very rude tone of voice. I said, I'll just take a refund, I'm not happy with your service," and handed the food bag back to her. Balen said, "we don't do refunds." I said well I don't want it and what is your name? She said, "I'm not giving you my name." I snapped a photo of her as she turned her head as reference, since she refused to give me her name. When she looked back at me, she dropped my bag of food on the ground, closed the drive thru window, and flipped me off! I could not believe this experience! I drove off angry and drove back through to get my receipt out of the bag of food that was laying on the drive thru ground. I have photos of the happy meal on the ground and a photo of Balen holding the food before dropping it. I could not believe how this escalated and how disrespectful she was. I called the next day to talk to the store manager, she sounded surprised and said there would be consequences. I truly hope there were serious consequences. This employee clearly does not value her job or the customers. Her actions were disgusting and beyond unprofessional. She should not have the honor of calling Carl's Jr her employer. I hope Carl's Jr takes this complaint seriously because based on how comfortable she was disrespecting me, I doubt that I am the first one who has been treated that way and certainly will not be the last,...

I have recently been obsessed with the Beyond Western. 😭 The menu only displays a Beyond Famous Burger, but another location told me you can make any item on the menu a Beyond option. I wish they hadn’t told me that because I can’t stop ordering the Beyond Western. Even the name sounds amazing! The barbecue sauce, the onion rings, a meatless option!!! 😍😍😍 it’s lovely. You may have to wait a bit longer for your order to be ready, I don’t think they have these readily available, as in you’re getting a fresh burger every time. The fries are delicious, I haven’t had Carl’s Jr since the late 90s and I did f know they added seasoning to them! Yum! I usually get Strawbery Fanta and if they’re out of that, I get Root Beer. The people are super nice and respectful. I always order through the drive through so I don’t what the atmosphere is like. There is plenty of free parking to dine in. For the medium combo I usually get, it’s about $15. I also tried the Beyond Famous and it was okay. My go to is the...

Jennifer works on the drive-through normally in the morning and her and her manager Minna have absolutely no customer service skills once so ever. I do door-to-door sales so customer service is a very big deal to me and the fact that the customer apparently was wrong in this scenario that I had with them makes me realize that customer service is down the drain with these 2. If you happen to go to this location, absolutely don't go unless it's after...8PM. All Minna and Jennifer will do is team up on you and tell you they "can't " help you." I went in there one morning and almost half my fries were kind of gross so I went in there with the french fries to get a refund and they drop me more fries after I had already eaten breakfast, I asked them what makes you think I want more food when I'm already full?? She didn't have much of a response. I absolutely love the younger guys customer service on the register in the evening and the cooks are...