El Pollo Loco — Restaurant in Sacramento

Working in a service industry is not for everyone. I said this so many times. I was at el pollo loco @ delta shores Sacramento when I try to order online as I always do but the app doesn’t take the coupon code. I step in the store and next 15-20 minutes of my stay can describe in four words, “ you are not welcome “. Ouch! The cashier was reactive and response with out listening and understanding the problem and when she mentioned to get a manager and I said ok, she replied, she will say the same as I told you so. My Q is, why did you refer my to your manager then. After a decent wait manger showed up and keenly listening to the cashier and not me. Then I introduced myself and the problem to her and she replied, app issues are not dealt at the store. As you all knows apps are the best way to order to beat the lines and earn rewards. In restaurant’s industry there is a monthly or quarterly managers meeting so please take these app related issues to these meetings and own your mobile app as you own your store. Now LAST, Listen to the problem sincerely, Apologize to the customer for any inconvenience, Solve the problem and Thank the customer. I am looking forward to visit this location again in few weeks as I always believe in a...

First time to El Pollo Loco at Delta Shores.

Cannot recall if we, husband and I ever ate at one of the restaurants. Wanted to try, after receiving a coupon.

Standing at the counter, one can see all the chicken cooking a grill. Looked fabulous! Cashier staff was nice.

We ordered the two meals: chicken thighs and drumsticks, salad, tortillas and "sides" from the coupon. Husband said it was a savings of $3+.

Because he normally bbq food outside in the backyard, I know how some food are cooked. Plus I prepare many ethnic foods at home.

Overall the food was fair and odd. Chicken thigh was definitely brined with salt and had a nice flavor.

Next the drumstick. My husband warned, "you won't like it". Yes he was right... overcooked and dried out. Plus spicey hot, yet not the thigh.

Rice reminded me of a boxed rice: processed and favored. Texture was odd.

Coleslaw tasted spoiled. Husband said it seemed okay. Yet the end of the meal he tossed the remaining into the trash.

All the various salsa, green sauce and another greenish white sauce were good and tasted fresh.

Noticed all four trash receptacles were overflowing with trash...

Verdict: come again to eat?...

This not a review I take any pleasure in writing. On Wednesday 12-12-18 afternoon around sometime after 4:00 PM. I when to the Delta Shores location. I took my disable senior client who has problems walking and getting in and out of my vehicle to get some food. So I took her through the drive thru. When I pulled up to the speaker to order. I explained that I wanted to make two separate orders. And was told by young lady taking the orders, that she could only take one order per drive thru. Which I thing is out rageous. And was told we would have to come inside to place our separate orders. So I parked and we came inside to see another young lady preparing peoples plates of food without gloves and her hair not covered with a hate or a hair net on, and very messy. Them as we stood waiting to place our orders. We looked in the kitchen area and saw that the floor had not been swept in a while. Food and other things that had been dropped and not swept up in a timely manner. So we left and when to your competitor in-and-out Burger across the parking lot. I hope you'll will make some changes to how you...