Starbucks — Restaurant in Sacramento

Came here on a Friday afternoon and stayed until around 8:30 at night, ordered a few drinks throughout the time I was there so I think I got a good feeling of the place. The staff there were all very kind and quick. I believe one of the managers was very on top of keeping the place clean and organized; He was constantly walking around and tidying things up, keeping the curtains closed when the sun was shining in people's faces and opening them back up when it grew dark. He also swept stuff up and clean tables more often than I've usually seen. That said, the whole place was very clean.

The three or four baristas I encountered when ordering drinks were kind and had an upbeat attitude. The last one even put a little heart in my latte; That made me smile.

Lastly, the atmosphere here was nice, nicer than the one just down the street on Alhambra. This one was very quiet, most people here were alone and on laptops (and not Macs, which for no real reason, I like). It wasn't dead empty, but there weren't too many people that it felt crowded. The tall ceiling here might help with that.

One more thing actually, the music here was pretty nice too! It was, as I guess I would put it, trendy without sounding bad? Things like a Coldplay cover and some subtle electronic songs appealed to me quite a bit. They're different, but not so different that you don't want to listen to them. But more interesting than generic classical music.

I certainly like this Starbucks and I feel I'll drive downtown regularly just to sit here for a while. Speaking of driving, there's also free 2 hour street parking on N street, one block west. I'd suggest those spots over the paid ones in front of the Starbucks. There were quite a few places open when I...

Every time I go into the Starbucks, this worker-TYRELL (I dont know if thats the correct spelling) Is very snappy and rude.

Today I finally had enough. I go in there all the time and order beverages. A family member went in earlier to get my drink and it was warm so I went to ask for a cup of ice and he said I had to make a purchase. I had never heard that being a rule before, but nonetheless, I made another purchase just so l can have my cup of ice.

He was so rude and ignoring me, and I asked the other worker there what his name was and he told me his name was Tyrell, then the rude employee- "Tyrell" said "my name is here on my name tag" if I wanted to ask him his name, I would've asked him, but since he's so rude, l asked his coworker.

Tyrell then said "Do you got a problem"? And started giving me attitude, I asked him for a straw and he wouldn't give it to me and continue to give me attitude until I pulled out my phone and started recording how he was talking to me.

I have been in here countless times where this person has been rude to other customers, giving them attitude for no reason. If he doesn't like his job, he should get another one, but he should not be working with people with this...

Location is no longer friendly to service animals. they never make the drinks correctly or with any sense of urgency. they have a habbit of leaving 5 or 6 food items next to the ovens after they are done. Meaning that the gap between drink and food being in the hands of the customer is sometimes 5 to 10 minuits. as more than once I've had to ask for my food after it sat forgotten next to the oven.

To the GM,

I've been going here for about 10 years. Some shift lead came out and Basically told us that service animals were not welcome. Well...if you're gonna be by the book kids...Start with the drinks and service. With the laughable amount of goal shifting im seeing "legendary customer service" has become a myth.

Oh, and don't worry, every sacramento dog owner group on Facebook and other social media will be informed of the new standards ...every single one. Since I see now that it's store policy to forgo the cash flow being less ridget would and has granted I figure I would help get the word out and ais in your noble sacrifice to principles (such as they are)

I can only hope that this noble move to consistency will eventually extend to other aspects of your store experience...like...