Hyatt House Sacramento / Midtown — Hotel in Sacramento

We stayed 9 nights while visiting a family member who lives about a mile away.||The building is old and pretty nifty. The lobby is a sort of strange setup because there are two small desks right inside of the doors. Up the stairs from the lobby is the Star Lounge. It's a great cocktail bar, that's also used as the breakfast space in the mornings. The front desk staff was always friendly. The breakfast staff was not very helpful or friendly. ||There are quite a few things within walking distance of the hotel, so it's not a bad place to stay if you do not have a car. The only parking option from the hotel is valet. We ended up using a garage that was fairly close, combined with street parking. I did not want to pay $40/day to park and also tip someone, mainly because we came and went from our room frequently.||Breakfast most days was fairly mediocre, the scrambled eggs were always a solid spongey lump that were not good. After the first hour of breakfast fruit was no where to be found. The coffee and cups were usually gone. A couple of times it was decent, but most days not. The cocktails and food from the same Star Lounge space were really well done though.||We were in room 113 which is on the 2nd floor of the hotel but first level with rooms on it. We had a one bedroom room with a kitchen. It was a nice space for a stay that was over a week. That way we had a fridge and kitchen.||A few issues with the hotel:|First, our room had an off smell. It was coming from the bathroom sink drain. We had them come fix the sink, which made the smell go away. But then our room was full of gnats. So, lucky we had a full kitchen so I boiled water and dumped it down the drains to kill them all. From that point forward the smell was gone. I'm not sorry to say that I do not find it to be my job to solve a smell in the room and a slow drain. Rushed or not, there's no way housekeeping did not know.||Second, issue for me - there is no key required for access to the hotel and the guest floors. While I understand that the cocktail bar is open to the public, I've stayed in plenty of other hotels with similar spaces that still limit guest floor access. I don't know the last time I stayed in a hotel that did not limit access. I know it doesn't stop piggybacking if someone really wants to get in and wander, but it still bothered me a bit.||Third, the club behind the hotel can be very very very loud at night. Our final night we barely slept because the Sac loves R&B after party took place at Harlow's, doors were at 9:30. The music coming from the club was incredibly loud, the patrons in the alley and parking lot were even louder. While I know it's out of the control of the hotel, just keep it in mind when staying here. I'm sure it would have helped if we weren't staying on the backside of the hotel on a lower floor.||I would stay here again. I appreciated the location for doing things downtown, around the capitol, and to get on the freeway to go somewhere else. Especially for a Hyatt House it...

Having stayed in over 30 different Hyatt hotels, including Hyatt Regency, Park Hyatt, Hyatt Place, and Grand Hyatt, throughout my life, I recently encountered an incredibly disappointing experience that compels me to strongly discourage others from making reservations at this particular establishment. We had reserved the "accessible one-bedroom kitchen suite," a 607-square-foot space, for a two-night stay with two adults and two children.

Upon arriving at the hotel, we were disheartened to discover that the amenities were sorely lacking. The towels provided were only sufficient for two individuals, and the bathroom essentials were limited to shampoo, conditioner, and body wash. Unusually absent were key items like body lotion, shower caps, and even basic toiletries such as q-tips. A surprising disappointment came when I called the front desk to request makeup remover, nail polish remover, and a comb, only to be informed that the hotel did not carry any "female product". This revelation was truly astonishing, as I've come to rely on Hyatt hotels to consistently provide these amenities without fail. Consequently, I had to go out to purchase these necessities, resulting in an unnecessary waste of my time and energy.

The issue persisted during breakfast hours. Although complimentary breakfast was offered, it posed limitations. On weekends, breakfast began at 7 am, which proved problematic for guests needing an earlier meal or those who could only eat around that time. The absence of a to-go box option meant that I was unable to have breakfast on both days, save for some coffee. When I inquired about the possibility of obtaining a to-go box, I was informed that bringing food to the room was not allowed, and the hotel did not offer such containers. This unexpected hurdle prevented me from enjoying a proper breakfast during my stay.

The hotel does not offer self-parking facilities, only valet parking. While there is limited street parking available, the primary parking option is valet, which costs $35 per night. If you prefer self-parking, this hotel might not be suitable for your needs.

Regrettably, my experience at this particular Hyatt property has left a lasting negative impression. Despite my prior positive encounters at other Hyatt hotels, I can confidently say that I will not be returning to or recommending this...

Excellent service by the Hyatt staff! Each employee we encountered was friendly and helpful, from the front desk, to the valet, to the bar. The woman who checked us in also spent about 10 minutes with me discussing her favorite local dinner options, and helping me find somewhere to eat a late dinner. It felt really nice to get that local perspective from such a friendly person.

What initially piqued my interest about the Hyatt House in Sacramento was the historical element -a former Eastern Start lodge turned hotel, seemed like an interesting stay!

Overall I found the modern rooms to be spacious, comfortable, and fairly priced. The service was obviously excellent and extremely friendly! The breakfast in the morning was also great, and the dining room is so unique. At the end, I loved my stay and I very much look forward to coming back!

Now for my suggestions:

As a fan of history and architecture, I did feel that my expectation of that element was somewhat higher. The lobby is gorgeous, the sweeping stairs steal the show! Where I see opportunity is in the decoration, with such a wide expanse of white wall there is a huge opportunity for more art -hopefully local. The Ansel Adams prints are great, but they lack personality, and most importantly color. I’d love to see a tapestry or an indigenous woven blanket -some kind of textile art, as it would tie together the mission feel. With the State Indian Museum across the street, there’s a real opportunity to create a dialog with an important element of California history, rather than the sort of corporate feeling photo prints.

The bar/dining room is BEAUTIFUL, but it sort of feels unfinished. The dark blue ceiling is the perfect opportunity to paint gilded constellations and stars, it’s called the ‘Star Lounge’ so it would just complete the feeling. And weirdly, the lights are too bright at night. The vintage chandeliers cast a glare over the dining tables that sort of ruins what could be a truly cozy and intimate space. Imagine, if the lights were dimmed, and the gold stars painted on the ceiling, you’d catch the glimmer of light on the stars, making them look like...