Donna's Pizza — Restaurant in Saddle Brook

Ordered a large pepperoni and sausage pie for delivery. It’s 4 miles away from my business. The delivery driver said it was $31.50, thought it was a mistake and some kind of joke. Called back to confirm there was no mistake and the owner said “ that’s the right price we charge $6 for a extra.Then confirmed “we know what we’re doing, we use the best ingredients, we’re 60 years here.” Hysterical!! That’s a lie because that place has had multiple owners. That can’t be right because we order weekly from every pizza place in Bergen County. It’s $25 maximum. The pizza was average at best. The driver forgot plates and napkins. Buyers beware!!!! Stay far away from this joke of a pizzeria.

In response to owner: Let’s first get this review straight which you call slandering. Never ever did you give me a price of $31.50 for one sausage and pepperoni pie. If that was the case, it would have never been ordered. There is not a pizzeria in Bergen County that charges $31.50 for one sausage and pepperoni pie. You say you’re not an average pizzeria? What does that mean? You haven’t been in that location since 1965. I run one of the most successful businesses in Bergen County. Trust me, my shop doesn’t need 10% coupons. We have ordered from every pizzeria in the local area and yours was not superior over any of them. Stop explaining the rising cost of food and you using the highest quality ingredients. That does not justify charging $31.50 for one sausage and pepperoni pie. If you’re looking to retire at those prices selling one pie for $31.50, let the public know what you charge before they order. Good luck!...

DISAPPOINTED is the only word that comes to mind when considering Donna’s Pizza, especially considering the amount of business I have given them throughout the years. The level of DISRESPECT and BLATANT DISREGARD for customer relation has reached its tipping point. I ordered their chicken parmigiana sandwich and was in DISBELIEF when I got home to open it. When you pay $12 for a sandwich you would expect there to be at least an Adequate amount of chicken in there. Unfortunately this was NOT THE CASE AT ALL. I contacted Donna’s immediately and told them about my issue, including SENDING PICTURES to them. The reply I received from them was “well you should’ve ordered it with extra chicken”, WHICH BTW COSTS AN ADDITIONAL $5. Aside from being OVERPRICED and being SKIMPED in quantity, you can expect COLD-MANNERED and an intentionally disregarding attitude towards customers that is often frequent there. You are BETTER OFF going to one of the other local pizzerias, like MR. BRUNOS across the street or BROTHERS PIZZA on the other side of town, where the quality of food is higher, the QUANTITY is more than adequate and they are not DISRESPECTFUL towards...

Ordered the Philly hero here, which is advertised with added lettuce, tomatoes, mayo and ketchup for $13. I was willing to try it, as that's not typical in a Philly sub.

The attendant repeated these additional ingredients I agreed and paid for. Left the place and headed to my car. I opened my lunch and it didn't have the lettuce, tomatoes, mayo and ketchup as promised. I went back to confirm their menu and clarify with same attendant if their Philly truly came with these items. He said yes, I told them they were missing. He was going to remake another. I stopped him. Just said I wanted to try it differently.

Regardless, the sandwich was dense, hot, juicy, nicely seasoned and meaty...not that Steak umm brand. I looked like it also had mushrooms. Something the menu didnt list or mentioned by the attendant. Not bad at all!

Service: Philly was done within 10 minutes.

Atmosphere: The place is dated. It felt...