Gigglewaters — Restaurant in Safety Harbor

Matt needs to be fired immediately. There is NO excuse for making woman who is nine months pregnant stand out in a rain storm. And yet. That is what Matt decided was a reasonable and hospitable thing to do.

He’s the bald manager. He needs to be removed immediately. His staff all hate him and it’s pretty obvious.

I hope to god the owners read this and ask for his side of the story.

Our group gave prior notice that we were coming. The person who made the reservation showed up ahead of time and made sure proper accommodations would be made.

When the group started arriving we were given out door seating. That was fine up until it began to rain. Then we asked if we could come inside to which he promptly replied “NO. You can’t. We don’t have room for you”

In our group there were elderly women. Children. A pregnant woman.

We were essentially kicked out of this establishment because management went back on their original promise of being able to accommodate for our group.

Servers could’ve made a HEFTY sum of money from our group but the manager Matt wouldn’t allow it.

This man should be fired from this establishment and think about a career change. He is completely incapable of being hospitable to any group of people.

I will not return to this business until he is removed.

Ahhh ok. Based on the other negative reviews I can already guess how Rachel will respond “you had a big group and I was on the phone with the GM at the time trying to accommodate your group”

Here is my reply to that.

WHY DIDN’T YOU JUST SAY WE CANT HANDLE THAT MANY PEOPLE FROM THE JUMP?!?!

Why would you agree to allow us to gather here in the first place and then kick us out when we try to come in from the rain?!?!

Your business will fail. I don’t care how many burgers you get on cable tv. Your business WILL fail if you continue to treat people like this.

The owner’s response below is FULL of lies. The manager never offered for us to be broken up at smaller tables. When asked if we were “allowed” inside the manager promptly replied “No. we do not have room for you.” Meanwhile a half empty dining room with plenty more than thirty seats were available.

I wouldn’t not recommend EVER attempting to bring a group larger than TEN people to this establishment. They will blame you for their complete lack of hospitality and their “small restaurant.”

The owners clearly have no idea how to...

I have heard numerous positive remarks about the food at this restaurant. I came across a YouTube review about the grilled cheese and fried chicken sandwich that I intended to order. Unfortunately, it is not available until 2 PM, and at 1:15 PM, the rest of my party had already placed their lunch orders. I politely requested the server if they could make an exception and prepare the sandwich for me, but the response was a firm no, stating it would not be possible until 2 PM. She suggested that I could order a children's grilled cheese sandwich instead. My wife chose fried chicken and waffles, while my son opted for a burger patty melt. I calculated in my mind why they could not fulfill a customer request that essentially combined other items they were serving at that moment. Eventually, the manager approached to see if I would like to order something else. I explained that I came specifically to order that sandwich and did not understand why they could not simply add fried chicken to a grilled cheese sandwich using the ingredients they were already serving to others. I struggled to comprehend the reasoning behind this. The explanation given was that they make omelets until 2 PM and have no space on the griddle... yet they prepare grilled cheese sandwiches for children and patty melts. Moreover, I noticed that none of the tables were occupied by customers eating omelets at that time. The food that was served looked appealing, and my family enjoyed their meals. We dine out frequently and consider ourselves food enthusiasts. I have numerous options for excellent restaurants that are also very accommodating to their customers. I am always open to trying new dining establishments, but the reality is that if I have a negative experience—whether it be with the food, service, atmosphere, or portion sizes—I will not return to that place, as there are many other restaurants that meet all expectations. It was a straightforward request made at an appropriate time to enjoy a sandwich that was outright denied without a valid reason. They receive a 1-star rating instead of the 4 stars they could have earned. Additionally, they did not gain a...

I loved this place, now I will never return. Came with a larger group, gave the manager a heads up weeks before as well as hours prior on the day of, and only outside seating could be accommodated. Actually it was determined that we could use part inside and part outside. Though there were several empty tables inside. That was fine until it down poured and we weren’t allowed inside while it rained. A pregnant woman was drenched, along with her toddler. She initially wasn’t going to join us, since she was due. I felt so bad, oddly enough, no one working there seemed to care. Food was dropped off as it was about to storm terribly. I ordered chicken tenders and took one bite before the rain, all of them got drenched. Ordered popcorn. Drenched. This wasn’t my gathering by the way, I was just attending. I will never come back again. Spent money on food that got soaking wet and no one gave a damn when I told them I couldn’t eat any of it. Would YOU pay to be completely soaking wet, and not get to eat any of your food due to it being rained on?? So sad about this. I can’t justify that I actually paid but I just couldn’t take any more negativity from the manager and some of the staff. I have my suspicions that I’ll get yelled at for posting, but I am out money for food I couldn’t eat. So what more can you take from me? I can’t make sense of paying for the opposite of hospitality without explaining my side of the story. Especially during these times, when everything is so expensive. This is the worst experience I have ever had at any restaurant in my life. Going out to eat is special and not something I can afford to do very often. But can anyone afford to pay for food destroyed by rain? Seems like other reviewers have similar experiences with paying to be treated like absolute garbage (see a review from 4 months ago by Nicole). I wish I had read that first. I ALWAYS recommended Gigglewaters, and I can’t anymore. I got bullied out of my money for food I couldn’t eat, which has never happened to me in my life. I could cry thinking about all the good times I won’t be having at an establishment I had so much love...