Big Island Bowls — Restaurant in Saint Augustine

Was really looking forward to trying Big Island Bowls, as they have organic and vegan options, which are few and far between (especially with delivery). Unfortunately, it didn't quite turn out. I ordered through DoorDash for delivery. It was projected to arrive at least 20 mins prior, to when it actually arrived. That would not have been a huge issue (since I tend to blame DoorDash for that), however, had the correct order arrived. My order was completely wrong! I ordered a Vegan Garden Burrito and Acai Smoothie. I got some type of bowl, and what appears to be an Acai bowl of some kind. I can't eat spicy foods, and just trying whatever was on the bowl, I knew right away it was spicy. I also had no way to know if it was vegan. Needless to say, I had no dinner. Add to this the fact that, when I tried to reach out to the restaurant, I can't get anyone on the phone to even discuss the issue with. It immediately goes to voice mail, and then it won't allow you to even leave a message. How do you operate without your customers being about to reach out to you, if needed? Sadly, despite not actually even getting to eat anything, I won't be ordering...

This place has gone downhill and it’s so upsetting, because I have been a frequent customer. My daughter and I waited 15 minutes to even get our order taken today. After waiting an additional 15 minutes (30 minutes in total for TWO AÇAÍ BOWLS!!) I asked how much longer. The girl lied to my face and said they just fell over. I was sitting there the entire time, they just forgot our order clearly. Nothing fell, all the other customers got their food besides us. To lie about it was just rude. Then while handing me my bowl, the girl grabbed the spoons with no gloves, on the actual part you put in your mouth!!! Disgusting! I asked her to give me new ones that she didn’t put her hands all over, and told her to never hand a customer a utensil in that way!!!. I’m sooooo disheartened because my kid and I came here all the time. But they need to seriously retrain their staff in customer service and food...

Coming from someone who never complains about food, this was the worst açaí bowl I have ever gotten. I ordered an açaí bowl, and not only did it take 25 minutes to get, I was very disappointed in the quality of the ingredients. The açaí was frozen, not blended all the way, granola was STALE, no blueberries on my lifeguard bowl which was supposed to have blueberries. Most of the bowl was filled with granola. I had the banana on top and that was it. The inside of the food truck was not clean in the slightest, very dirty. Employees were very scattered and it was an overall...