Red's Savoy Pizza — Restaurant in Saint Louis Park

Ordered a pizza thru Door Dash at 415 - advertised it would be delivered in 30 minutes. Called to find no one answering store phone, then a delivery driver called to tell me they messed up the ordered and delivered to wrong address. (My address was in the system correctly). Told me it would be delivered in 15 minutes. That time passed -I called the store and after 6 rings manager answered. I asked where it was and if this was a Door Dash issue he told me their store drivers are Door Dash. Asked for a credit as this was a $40 pizza - said he couldn’t credit me other than $15 and a new pizza would be there in 15 minutes. After 20 I called to get a worker who told me she was just coming on shift - put me on hold and came back telling me “ they are working on it” and when I asked her where the order was in line - she couldn’t see it in the system. It is sad to see a great family pizza become a franchise that is now in the hands of people who don’t care and are trained to give lip service. At these prices and this horrible service I am no longer advocating for anyone to buy from this place! Good thing I wasn’t having a party- they are unreliable! Update as of 2/22- the Ops Mgr contacted me with an apology and to make it right- never heard from Savoy’s again other than their standard response to my...

Tried to call the store to tell them they had the wrong address. Spent 6 minutes trying to explain the incredibly simple concept of checking with the driver to make sure it didn't get delivered incorrectly. Manager could NOT follow the idea, and said "I've got 5 other people on hold" just to get me off the phone...we will now go out of our way to never come back here. It doesn't matter how busy your store is, there is no excuse for poor customer service. I could never imagine telling a customer that I want them to hang up because I have better...

Quality has been slipping the last month or so. Last 2 times the pizza was luke warm when it was delivered. I’ve now been trying to get it delivered 3 different days in the last week between 7-8pm and the manager says no more deliveries as their only delivery driver just got an order for the edge of their delivery zone and to go somewhere else if we want pizza tonight. The owner must have enough money and doesn’t need more orders or loyal customers. Any other location is awesome to order from and their...