I’ve been here a handful of times and hadn’t had a negative experience until my most recent visit. I had placed a large online order for my coworkers and I (total was around $160) but quickly realized (immediately after I placed the order and got the receipt in my email) that it was placed for the wrong day. I was ordering 2 days ahead of time so I went online, called the number on their website, and left a voicemail with my name, number, and request to cancel my order. There was no answer or voicemail message. Keep in mind, the hours on their website and on their google page indicated that they were open. I called the next day and, again, left a voicemail with my information requesting to cancel the order. no answer. It wasn’t until I got a phone call the next morning after that, where I was told my food was ready for pick up! I explained the situation but was told that I would be unable to receive a refund (no real reason was given as to why). I ended up going into the cafe to speak with the owner and the manager who, again, denied to give me a refund. They explained that they had been closed for construction that week, and that this had been posted on their Facebook page (they also admitted to not listening to their voicemail- as I confirmed their number and showed them both days that I called). I also noted that I don’t use Facebook so I would not have seen their unexpected closure this week. I also pointed out that neither their website nor their voice message (they didn’t even have one) reflected their closure that week. Still, refused to give a refund. After an hour of making my case, they agreed to give me a gift card of an equal amount to what I paid so that “I had to come back and spend the money at the cafe.” I agreed, being frustrated with their lack of accommodation for a problem that was ultimately their fault.

The next week I went in to grab a coffee with the gift card. The cashier told me there was NOTHING on the gift card. So, they basically lied to get me out of their hair.

Extremely unprofessional and disappointing. I had really enjoyed this spot and had begun to frequent it, as it’s right across the street from the Hospital I work at. This will not be the case going forward.