This used to be one of my favorite restaurants. The food, service and value was among the best other restaurants around. There is also complimentary parking in one of two lots. Unfortunately, we had a poor experience there last night. So bad that I'm unsure I will go there again. Perhaps it was a fluke experience given the large parties related to the Final Four, but the entire staff just seemed a bit off and the dining experience for the special event we were celebrating was sullied.

The server was not attentive. It took a long time to even get our orders taken. We had to ask/beg three times before any bread came out. No new silverware was provided or offered after salad/bread, or even after one piece of silverware fell (accidentally) on the ground. The server saw it and still didn't offer new silverware, but seemed perturbed by the situation.

Dishes lingered and were not cleared promptly. Refills on drinks were incredibly slow. A non-dairy/allergy friendly food request was not honored, despite the fact the server indicated it could have been. There was no offer for dessert or after meal drinks, and I believe I know why. When we got up from the table, staff zoomed over to prep the table for another group. It appeared that the restaurant had overlapping reservations.

In two meals, the main dish meat was undercooked to the point a good portion of the dishes were not eaten. No one ever asked us how things were after the good arrived (the server and manager historically do), and it was clear the server was content to extract the obligatory 20% gratuity based on our group size. I have no problem tipping well, but when you get incredibly poor service, particularly for a special event you are celebrating, that's an inappropriate tip amount.

Overall, I really was disappointed with our latest dining experience and how it diminished the special event that we were celebrating. I am hopeful that this was a one time off experience. I am torn on whether to give the restaurant another chance.