Marco's Pizza — Restaurant in Saint Petersburg

I called in an order for delivery because I was driving and the guy that answered sounded so annoyed, didn’t know how to enter a credit card and had to yell for help, and practically hung up on me without ever giving his name. I brushed it off because we all hate work sometimes. However an hour later the pizza still hadn’t arrived so I called to confirm it was on the way because we had people coming over for a birthday. The same guy answered and sounded annoyed, then told me don’t worry your pizza will be there in ten minutes. I waited another 25 minutes nearly an hour and a half after my pizza had been ordered and called to speak to a manager. The same guy answered and said he was the manager. I confirmed he was the manager and he said well I’m one of them. He said his name was Jordan and he remembered speaking to me the first time. When I told him I already called to make sure it was on the way he said let me see if we needed to remake it. He then checks and says oh my bad I rang it in as pick up. After I called thirty minutes prior to confirm and was told it would be there in ten minutes. I told him I would come pick it up because I couldn’t wait any longer as I had a family birthday party and people were here waiting for pizza. I went in to pick it up and he didn’t come over. In fact no one said anything they just handed me my cold pizza. Needless to say I will never order here again. Service is most definitely lacking and the pizza wasn’t great but I guess that happens after it sits...

I wanna let you know that the manager at this store was very nice to us. We went to the pizza Parlor with limited funds trying to buy a buy 1 get 1 free. The order came out to about $7 over what we had and we had to start cutting back on getting the 2 leader and other items that we wanted to add to it the manager then did a reconfiguration and told us that he could give us the 2 leaders for free. We were very excited and then next thing you know, he handed us the 2 pieces. He said one of them was ordered and never picked up. And he gave us the one that we had ordered with the funds that we had. So we ended up with 2 pizzas and a 2 l of soda free of charge. in a world of people. Only looking after themselves. It was very nice to have somebody look at for us. I recommend this store and that manager at any time to anybody for good service and great food. I did not mention that we were starving and had not eaten all day. We are currently living in a recreational vehicle and it is very difficult to find a place to stay without being chased off. Constantly our generator stopped working. So we weren't able to fix any food. And you know we don't have amenities like that anymore. It just makes something to eat. So we were on our way to a grocery store and we were 5 minutes late. They had already closed. That's how the whole thing started. My girl wanted me to make sure. I told you that she found it highly important to this story. have a good day. Thank you again, Marco's...

First time I ordered online via Marco's app, the delivery person didn't bring change bag so I had to make a payment over the phone with a credit card. That took forever. Next orders were through Uber Eats because of specials. Those went fine. About 2 months ago I placed an order on a Tuesday, via Marco's app, for bogo pizzas. After over an hour, no delivery. I started calling the store with no answer. I waited until that evening or next day and called again. I explained what happened and was told my order was canceled. When asked why, I was told due to short staff and being busy. The gentleman I spoke to said he'd credit my account $30 for the inconvenience. I never saw said credit. More recently I tried to order again and nowhere on the app was there an option to pay by cash. I didn't place order because I wanted to use cash. Knowing ALL of this I again tried to order again today. Now was there not only a cash option, but the wing options were limited; buffalo or garlic parm. I just wanted plain. WTH is going on with this store??? It is quite disappointing. Of the run of the mill pizza joints, Marco's is the best, IMO. However, the app and ordering process is absolutely abhorrent. The service has little to be desired given their inability to make change and cancelation of an order...