The first few times I loved my meal and experience, I had to tell people about it. However, I have now had two visits in a row with overcooked burgers, overcooked wings and poor service.
I went in last night, a tuesday evening, around 10:30pm expecting to WOW my brother in hopes of a good repeat. Google says, Open until 3am.
We sat for 20 minutes with no greet however multiple stares from the staff. About 10 minutes in I asked if I was supposed to order from the bar and was told, "You can do either".
I mentioned where we were sitting and waited another 10 minutes. Again more glances, but it seemed side work filling straws, eating dinner and chatting up other customers was more important.
It was not busy at all and it gave off the vibe we weren't welcome.
Between the two of us, we had about $80-100 of food/drinks planned, but I guess they wouldn't of know that without asking.
I looked at my brother and asked him if he wanted to leave...he already had everything in his hands and said, "I was waiting for you to say it". Even as we left, we walked past two employees and nothing was said.
This now being three poor experiences, even my years in the service industry can't make up an excuse and I had to...
Read moreWe went to the Galley based on more positive reviews than not, and unfortunately our experience lent itself to the negative side. I gave 2 stars b/c 2 of the 3 servers were pleasant and helpful; however, the 3rd individual was rude and short. I ordered the same drink 3 times and it tasted different each time. The last time it came out sour, so I asked it to be remixed (which came with an attitude from the server) so I wasn't surprised that when I got it back it was the same exact drink. I asked her to take it back, take it off the bill, and bring the check. As you can probably guess, my request was met with contempt and a nastier attitude. She returned with another drink, and was greeted with the words "I took it off the check and made you another myself". Sorry but the damage is done and that statement doesn't provide me with any confidence that it was made correct. We've had such extraordinary service since arriving in St. Pete, from other establishments, so this circumstance I believe is an outlier but one thing is for certain......the Galley will never see another dollar of mine. Besides, the food is mediocre and doesn't warrant...
Read moreWe have been to the galley before and really enjoyed our wings and the experience. However, we made thanksgiving reservations a week in advance and all that was left was 8pm so we took it ofcourse. The guy on the phone really hyped up the thanksgiving food and we looked forward to it. We waited all day on Thanksgiving for our reservations.. we have no family here and I’m pregnant and was so ready to eat. We got a call 40 min prior to our reservation saying they are out of turkey but you can have all the sides. I was fine with that so we went, then got another call saying that they are cancelling our reservation due to having no more turkey. I would’ve been fine with the sides but they cancelled our reservation that we waited ALL DARN DAY FOR! We asked if we could place a to go order for the late night menu and they said no. How disappointing! I won’t be back just because I’m really hurt with this customer service.. we were left hungry and no options except a gas station because it’s late night on thanksgiving and...
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