Chipotle Mexican Grill — Restaurant in Salem

Went to the Tuscan Village location tonight for the first time, fairly certain it will be the last. I placed my order online for an 8:30 pm pickup. Walked in to get my order and it was as if a food fight had happened. All of the tables were dirty with bits of food, they had their garbage barrels pulled out as their was an employee taking out the full bags however the barrels sat out, the floors were filthy. Just not a good look. The restaurant was not busy when I arrived, but I am assuming it had been earlier.

My order wasn't on the shelf where they put online orders, so I waited a few minutes. One of the employees then asked if I was picking up an order. It turned out that it was ready, but had not been put on the takeout shelves yet.

I get out to my car and realize the large chips and guacamole, side of tomato salsa and side of queso were missing. I went back in to let them know I had missing items. The employee I spoke with, who was very nice said they were out of chips. Huh? How do you run out of chips? Anyway, she gave me the side of guacamole, salsa and queso along with a phone number to call for a refund.

I get home and my order which should have been a burrito bowl was also missing ingredients. What I ordered was: Chicken burrito bowl -Chicken (missing) -white rice (not missing, but in large clumps) -black beans -fajita veggies (missing) -sour cream -cheese -guacamole -tomato salsa -corn salsa -lettuce (missing)

Quite a disappointment. I did call the customer service number provided and they have applied some rewards which was nice.

I really enjoy Chipotle, but this location needs some...

Experience on 4/5/24 at 9:15pm I have worked at Chipotle in the past and I now work in a very professional customer service setting- my experience with this staff was so unfortunate that it has led me to bring it to the company’s attention. When I entered this location, it was disgusting and an absolute mess. When I arrived to order my food, a staff member with blue earrings and a tattoo sleeve was being extremely rude and unprofessional to the customer in front of me. I have never seen someone with such a poor attitude and customer service, I was truly disgusted and appalled. She messed up the customers order and then was upset and clearly rude to the customer because she had to remake the bowl. If I were him I would have shared extremely unkind words with her for her poor attitude and service. When it was my turn she was extremely unpleasant, again almost got my order wrong and was mad when I directed her to do as I asked, and just overall impolite. I witnessed her be extremely bossy to another employee and I pray for the rest of the staff that she is not the manager of this location. My spouse and I ended up declining to take our bowls, resulting in wasted food and lost profit, due to such awful and embarrassing customer service. On top of that, the restaurant is immensely disgusting beyond what I can express. I’m expecting a child and would never want to eat something that could potentially harm my unborn baby due to their lack of cleanliness. This staff members attitude is inexcusable and she is absolutely not an asset to your company but rather an...

Chipotle has been my favorite fast food chain for years, and I visit regularly. So, when I heard that a new location was opening in Salem, New Hampshire’s Tuscan Village, I was genuinely excited.

Before I had the chance to go, a friend told me about his bad experience there. He said he arrived around 10:15 PM (the store closes at 11:00 PM) only to find they were completely out of all meats and had very few toppings left. When he asked about it, staff essentially told him, “This is what you get when you come at closing.”

Curious to see if this was a one-time issue or a pattern, I decided to visit myself at 10:00 PM. Right away, I noticed the kitchen was already packing up and cleaning. Having worked in a restaurant before, I can understand staff wanting to leave promptly at closing. However, like my friend, I found there was no meat available other than steak, and rice was running low. I had to completely change my order to make it work.

To make matters worse, they were also out of sour cream and queso. When I asked for some, I was told they wouldn’t open a new container this late. Ironically, after I paid, I watched a staff member open a fresh container of sour cream to prepare a to-go order—something that felt like a direct slap in the face.

In my opinion, this is ultimately a management issue. The store should have adequate food available until closing time. From a customer’s perspective, the lack of preparation comes across as poor service, and the staff should be ready to serve guests—even in the final hour...