Craft Café by Salt Lake Brewing Co. — Restaurant in Salt Lake City

I don't usually leave reviews this late, as it's has been a few weeks, but I honestly don't know if I can ever go here again. Up until my most recent visit here, I would have given a 4 or 5 star review. When Craft first opened I was very excited as there are very few decent places to eat in this area (including the nearby food court which leaves a lot to be desired). The food had always at least met my expectations and it's reasonably priced. I was taking a new hire to lunch and, as Craft was one of the better places to eat that are in close proximity to my work, I took him here. The food came in a timely manner and appeared to be fine. Two bites in I found not one, but three long black hairs stacked in the various layers of my burger. I have short brown hair... this wasn't mine. I've tried not to dwell on it, and I know mistakes happen, but honestly I immediately decline when someone suggests this place for lunch and I've not taken a new hire there since. We've been making the trip downtown for some decent,...

They give me dirty looks every time I come in, and I am super polite to them. I’ve ordered from here several times and each time I’ll ask for my sandwich without cheese, they always make it with cheese, which is not a big deal but when I ask for my correct order politely, they give A LOT of attitude. Really disappointing.. fast service and good food though. Just make sure that you don’t have any dietary restrictions or foods that you don’t like included otherwise, they’ll be very rude to you for no reason. I rarely ever give negative reviews, but this has just been too many times of dealing with the rudest employees that don’t know how to do a simple no...

I absolutely love Reuben sandwiches, so when my work group decided to get take out I ordered the pub Reuben sandwich from the cafe. I have never had such a poor excuse for a Reuben sandwich before. Not very much actually between the bread, and everything was way over cooked or even burned. Very very dry and disappointing, especially for $11. If I had chosen to dine in, and gotten this sandwich, I would have asked them to replace the sandwich with something else. I would really love to have had a better experience as they are very near my work, but not certain if I would choose to go back for any food items after...