Crumbl - Salt Lake City

If I could give this location zero stars I would. I've ordered from them several times and have never had a problem.....until today. I ordered six cookies, including two Easter sugar cookies (with Cadbury eggs on top) for my grandchildren. They got four of the six correct, however, the only reason I ordered in the first place was to get the Easter ones. The others were for their parents. Instead of Easter sugar cookies they got oatmeal something. When I called them to correct the order I was told they didn't have the order, then they hung up on me. I called back and was immediately hung up on without them ever saying a word. The third time I called it just rang and rang and they never picked up. The fourth time I called the guy I talked to couldn't even verify the location was on 2100 South. Once that was verifed he asked me if it was delivered by Door Dash. Please know, I live in Oregon and ordered the cookies from the Crumbl Cookie website. They were delivered by Door Dash, so they told me it wasn't their fault. How in the world would I have any control who delivers the cookies when I order on the Crumbl Cookie website? My husband called back to see if he could get it sorted out. After several minutes of back and forth trying to get the managers name, he was told we could come in and pick them up...again, we live in Oregon! Either before or after that, I honestly lost track of the back and forth, my husband was again told that Door Dash delivered the cookies so their wasn't anything they could do about it. Then the guy hung up on him. Never, ever will I order from them again. Talk about poor customer service! So, in a nutshell, I ordered cookies from Oregon on the Crumbl Cookie website, Door Dash delivered the wrong order and that's not Crumble Cookies fault??? I need a slight edit here - while I have been typing this, Juan called back and in a not so friendly tone said they were going to deliver the right cookies after again saying it wasn't their fault. Ordering cookies shouldn't be that hard!!!