Moochie's Cheesesteaks — Restaurant in Salt Lake City

I made an order this morning at approximately 07:00 this morning and I come in 2 minutes early for my order at 18:30, first there was a line(to which I have no problem, moochie's is a very popular establishment) and as I am waiting the customer at the front had her order bagged with another customer order and they had to remake her order (but didn't offer any sort of drink or anything to compensate her for the wait but did apologize) next person in line took the food they ordered and sat outside only to come back in with a wrong sandwich on her order (something about either a veggie sandwich or not having veggies) now it comes to me I am left standing in the lobby waiting for my order mind you it is now 18:35 ish and so because no one acknowledged my existence I asked if my order was ready to which I stated my name and was told they don't have an order for me told them my name probably close to a dozen times and was told it probably went to the other "downtown" location (that's stupid should be south salt lake seeing as both the city and Google state it's South salt lake) and I showed them my confirmation email stating it was that location, since it was a timed order I was expecting in and out maybe 5 minutes to make it to work on time "since you guys messed up and don't have my order I need a refund I don't have time to wait" to which she said "oh really" threw her hands up and walked away leaving me standing there without anything for probably 2 minutes before anyone would even look at me, when the employee with the jean shorts and leggings came up to help me, she was able to find the order when the other person came up and said they were making it and I said I asked for a refund I don't have time to wait, finally the manager came out finally I got an apology finally I got a refund... But was never given a refund receipt and have not gotten it back into my account yet so who knows about that and I finally got my food leaving at 18:50 and made me late to work. I have been eating moochie's since Don and Joanna had the pottery studio on 933 Edison St, those OG meatballs from the crock pot was what started it all and this has been the single worst experience...

I was very excited to be ordering from Moochies, especially when I saw they had curbside pickup during this pandemic (which I requested). I called in to let the staff know I would be late and the guy who answered was very kind and took the time to look for my order in which he was (at the time) bagging.

HOWEVER, once I arrived, because I had never been there I didn’t know where to park for the curbside pickup so I ended up calling in and was on the side of the building for another boy to answer.. I told him I was there and I didn’t know where to park.. where he quickly said “hold on” and forgot to put the phone on hold because I could hear the staff through the phone saying .. “where’s the order” “i don’t know I never got her order” “there is no order for her” all while I’m listening 🤦🏽‍♀️ Straight away he hands the phone off to another girl who I then repeat everything to.. who just keeps repeating “there’s no one here for that order are you sure it’s the right location” .. when my last name finally clicks, she says “oh it’s right here, you messed up on the online ordering by using your last name instead of your first” (I checked, and it was correct sooo....) she then proceeds to say “well you can come inside and get it” Where I remind her that I didn’t want to have to go inside.. the reason I chose curbside pickup. In which she says “okay well where are you” had she of took the time to listen in the beginning of our conversation I had explained it all to her.. I was by the building but I didn’t know if I was in the right place. Longer story short. I ended up having to go inside and get my food which was upsetting because it defeated the whole purpose of the calls and curbside pickup. The food was great! And my family enjoyed it. But the experience wasn’t.

Not sure if this review is helpful but it was just...

Moved to Salt Lake 2 years ago and was very excited about having moochies 5 minutes away. I'm not sure if it's different management or what but it just continues to degrade in quality. The only thing that is promising when I visit is that like 9 people are always working. Its always looks borderline closed and although the outdoor seating is decent it lacks any appeal to want to sit there and eat. They should just close it In and double the actual indoor area. It's not very promoted to grab a table inside as is. I've only had the Philly until my last 2 visits. The meat and bread are poor quality and portion sizes are pretty inconsistent. So, I Tried the chicken Philly, meatballs and penne, and chicken parm with an extra piece of chicken and it was atrocious. The meat and chicken are just so nasty and the pasta sauce is equivalent to the basic cheapest options at any store with some tomatoes added. This was like 58 bucks and I seriously threw 80 percent in the trash. My dog ignored the chicken! Bottom line Moochies, cut the labor down and redeem the food quality and do something to bring life back to the place. No way you need more than 5 to run the place. IF YOU CANT DELIVER A TOP TIER PHILLY, WHAT IS THE POINT?! YOUR...