UPDATED (original review below)

Sad to have to update my review as we’ve been loyal customers for a few years now, but after many recent terrible visits, Nomad East has lost my business. As a Local Guide here on Google, I feel a responsibility to share the issues.

The pizza is still great, but the service has truly taken a nosedive, which unfortunately ruins the experience.

As many reviewers have said, the staff truly seem like they don’t want to be there, let alone create a welcoming and positive environment for guests. They consistently act rude, short, and annoyed (even over the phone). It’s happened a lot over the past several months and each time, we’ve tried to give them the benefit of the doubt (the service industry is hard!), but it’s just happened too many times. There’s either a training issue, or management just flat-out doesn’t care about their guest experience.

The nail in the coffin for us was tonight when our bill for takeout came out higher than usual. After looking at the receipt, I noticed that the price for one of the pizzas was higher than what I’d seen on the website. I raised this with the server (hostess?), Brittany, who’d rung me up. She half-ignored me and said “she’d have management look into it”. I took a little time to pull the menu up on my phone and sure enough, the website said $18 and my receipt said $20 (I have photos of both). I showed her, and without apologizing or even making eye contact she angrily tapped her computer screen and said “I’ll refund your card”. I stood there another second expecting to get a receipt and when she repeated herself trying to shew me away, I kindly said “am I a nuisance to you for not wanting to be over-charged?”. To my shock she said “YES, OVER ONLY TWO DOLLARS!”. I was stunned. No apology. No ownership taken for the mistake. Just belittling me for pointing out an error and wanting back what seemed in her eyes to be a small amount of money. I’m concerned that others have also been overcharged for this mistake.

Brittany has been named in other reviews, so it’s clear I’m not the only one who’s had a negative experience with her. My wife also recalls poor interactions with Britany and a couple other staff.

We live in the neighborhood and have spent thousands of dollars here over the past couple of years. We’ve brought friends and family here. But they’ve lost our business and I hope others will consider taking their business elsewhere too. There’s plenty of other kind and considerate restaurants in town.

———————————- (Original review)

Our favorite neighborhood pizza joint! The food here is so good that my wife and I have made a weekly ritual of getting takeout from Nomad East every Monday night. The staff are always so friendly and make you feel welcome every time you dine here. And the pizza flavors are incredible! I think I've tried every single pizza by now. Though I have some favorites (Children of the Corn!), you really can't go wrong with any of them.