Zeeks Pizza — Restaurant in Sammamish

They don't answer their phone, so any customizations to your $60 single-pizza + bread stick order via UberEats are most likely to be too late. Our change was simple: make that 1-topping pizza into half cheese/half pepperoni.

Called immediately when order was submitted—4 rings, voicemail—that's fine, wait a minute and try again—4 rings, voicemail—damn those guys must be swamped, give it 2 minutes and retry—4 rings, voicemail—ok, once last try—2 rings, finally an answer!

I quickly gave my name, ordering platform, type of pizza, and the change. "It's too late, it's already in the oven, nothing we can do 🤷🏻‍♂️" I guess if someone had answered the phone instead of immediately building and firing that online order, or if Zeeks configured their UberEats to allow a brief customization note like Zeeks own app allows (but I can't use, since they won't deliver to me from their own app... ok), or they just added half and half items to the UberEats menu instead of just their app menu, …many ways this could've gone better.

I bothered spending literally $60 on a 1-topping pizza that isn't even what both of us wanted because it's yard work day, we're sweaty, dirty, and busy, and the luxury of overpriced delivery makes sense… it's just too bad I'm now left resenting one of my local staples because they customer experience of delivery has become so fragmented and poor.

I just want to note: yeah, food service gets busy, and speed of processing orders is important, and there aren't enough staff—competing priorities, certainly. I don't want to fault the shop workers for being too efficient, I just wish I didn't pay so much to get not quite what we wanted and I've honestly never had trouble reaching the Redmond or Sammamish locations before. Part of what I'll do in the future is call ahead of placing the order to specify any needed modifications so there is no risk of being unreachable. But ideally, the ordering experience would just be improved (through simple menu configuration changes) and I'd never have to bother the staff in the...

Pros: Food is mostly tasty. They sometimes have some good specials and coupons. Cons: For delivery, it’s expensive even with the specials, and there’s a 50-50 chance that they’ll somehow mess up your delivery order and then not fix it — after you’ve already prepaid for delivery and tip. Within our last four orders 1) once they neglected to include a salad, so I had to drive to go pick it up after I’d already paid a delivery fee and tip, and 2) another time they delivered the wrong pizza and wouldn’t fix it or offer any type of discount or refund (and again, I’d prepaid for delivery and tip). It isn’t the end of the world, but it’s a terrible overall value when you pay a hefty total price for a delivery order that they mess up and won’t fix. I don’t think I’ll ever order delivery from them again, although I’d consider ordering takeout so I can double check my order and tip them appropriately after confirming that the order is actually correct and complete. The kicker is that parking is terrible in their Sammamish location, such that takeout also isn’t a great option. The Issaquah location is probably a better...

Normally a big fan of this place. But we've had a few rough experiences recently. One example:

We received the wrong pizza. Oh well, mistakes happen, not a big deal. I called and the guy said "sorry about that mix up, we have your pizza right here. We can get it out to you in 30-45 minutes". Ridiculous amount of time to fix a screw up, especially when they didn't need to cook a new pizza. When the delivery driver dropped the correct pizza off, they left it on our doorstep without knocking or ringing the doorbell. The pizza sat on the ground outside for probably 15 minutes before I randomly checked. Needless to say the pizza was cold.

Not sure what's going on there. It looks like they recently switched to using doordash, Uber, etc for delivery, which is probably a contributing factor in the decline in customer service. Maybe they'll bring their delivery back in house and...