Ichiban Japanese Steak House — Restaurant in San Angelo

WORST EXPERIENCE EVER!!! Ordered from San Angelo to go, (which that team is 5 stars) ordered a hibachi dinner meal (chicken and shrimp) comes with soup and salad, side egg rolls, side of noodles, and TWO sides of fried rice. So get our delivery and noticed we only got one order of fried rice (our kids 4 & 7 only eat the rice). Texted the driver of San Angelo to go that we only got 1 order of the rice, and he politely goes back to the restaurant to get the other order, and which I offer to pay him an extra tip for making the trip. He then texts saying “they said they put both orders in the same box and that’s how they have always done it” so I asked to speak to a manager, and the lady asks “is this about the rice” and I say yes, i ordered 2 sides of fried rice, and there’s no way they both are in this tiny box for 2?? She then goes on to tell me she’s the manager and immediately got a very rude attitude and told me that’s how we do it here and then hung up on me……. PLEASE someone tell me how 1 side of noodles fills the same exact sized box of “2 sides of rice” 😂 owners name is Chanel Bruening, but refused to give her last name, but goes by Hyon or something like that. Super unprofessional and extremely disrespectful and rude. Side of rice can’t cost ya much lady, Ingot hungry kids in this economy and went on a spree for hibachi for an exciting night for my kids. Will never be returning to ichibans...

Its your typical hibachi atmosphere: cramped, chaotic, and a bit dirty. Our waitress was very busy but nice. The chef was kind but had no training. Our rice was undercooked so it had a crunch to it and wasn't seasoned at all. They say vegetables on the menu which implies variety but it was only zucchini and onion and again unseasoned. We ordered the filet and watched the chef not only not season it but he sliced it up without any sear, decimating any chance for some good natural flavor. The soda is in cans and no free refills, thats just weird for a restaurant. The portions were super small, especially for hibachi. We were overcharged on our bill which was corrected but they also automatically included gratuity, yet we had a regular family of 5. We tip and we tip well so it was very off-putting. Particularly after such a terrible meal but I suppose they know what they are doing because if someone is tipping based on quality of the food, portions, or service here the tip would surely suffer. With the quality of food, small portions, error with the check and the gratuity hussle the owners are cutting corners and it felt very scammy. Its a shame...we rarely have the chance to eat out but it was my husband's birthday and it is heartbreaking to spend $200 on a meal that was barely edible. Hopefully our experience wasn't the norm but I cant...

Well took my wife and two-year-old son to eat here today. The place has turned into a dive bar of sorts. The food was decent however, it seems this restaurant has turned into more of a hangout for the staff. We were seated at a table it was just the three of us at first, then a couple came in and they stated them across from us at the table. Then then several staff in uniform and one staff who came from the back of the restaurant not in uniform sat down at the table. At which point the couple along with multiple members started ordering rounds of margaritas and then start drinking doing shots. The couple did not order food just an appetizer, one of the staff members had a meal he brought from the back with him. The staff members seem to be having a great time drinking and cursing with the couple seated at the table with us. Which is fine for a bar however I thought I was taking my family to a decent restaurant to have a meal. Turns out it was more of a dive bar where the staff hang out and getting drunk with their friends and apparently curse in front of customers children, toddlers at that who tend to repeat things. We will definitely never return, and in all seriousness I hope this place shuts down for...