Bunz Handcrafted Burgers — Restaurant in San Antonio

So to start off.. the first time I ever tried Bunz was when I worked at Bohanan’s prime steaks & seafood down the street, a coworker asked me if I would like to try her burger & fries from there, & I fell in love. About 2 months ago, I had an errand to run downtown since I live up 281 north, so I definitely made a stop to Bunz during the lunch hour, it was extremely busy but I was willing to wait since I knew it would be delicious. It was a little chaotic so I just went up to ask if they had called my order, the attitude & the way the short haired girl spoke to me was very off putting.. also made me feel like I don’t matter. So.. I continued to wait.. finally got my food, it was like I expected, amazing.. but I had to leave asap so I only ate half of it in the restaurant.

The 2nd time I made a visit to the restaurant, I took a male friend with me, he wanted to eat at the bar across the st called, Double Standard. I kept telling him Bunz is amazing so we went there, we were very hungry to begin with and while showing him the menu, I noticed a keychain display so I spotted one I wanted to buy for my daughter to show my friend, while we were trying to still figure out what burger to order.. the cashier at the time, ran around to where we were while another woman cashier took our order.. I was very confused about that whole transition without being told that she would help us out instead, & my friend was upset since he noticed that the cashier before ran around since he thought we were stealing from the keychain setup they had in front.. Mind you.. I’m still confused at once going on & also trying to order for us while raving about this place & realizing how uncomfortable I was feeling at the same time. I ended up just ordering it togo since the restaurant at the time felt extremely warm, loud reggaeton music blaring, and feeling awkward/confused.. I’ve worked in the industry for years so I felt that the atmosphere of the restaurant was being overtaken by these employees, and it’s sad that customers who love the food & spend money at a restaurant they were trying to promote/share to others because of how great the food is.. creates customers like us to dislike going there etc. It is embarrassing to the owners & the industry, unsettling & also a turn off to customers & to future customers. To make it worse, I was hungry & decided not to eat my food because I was so upset and I wasn’t sure one of the employees did something to our food, only because my friend spoke up loudly about the fact that the male cashier was passively accusing me of stealing a keychain that I was asking about the price. Not only that, but the first short haired woman that was rude the first time I visited at that restaurant, she just stood there by us, while I was ordering & gawking at us, as if it was funny that we felt uncomfortable etc. So to sum it all up, one of the most weirdest, uncomfortable places I’ve ever been to which did not make sense to me since the food is great, the location, but to make a customer feel that way is unreal to me.. I guess if I need to, I’ll take my business to the other location or to Burger Boy. I just wouldn’t like anyone else to feel this way at any amazing restaurant.. especially if he/she is a tourist visiting the historic, beautiful downtown San...

So I was very disappointed in this place due to all the hype surrounding it. It was ranked 5 on yelps “10 best burgers in San Antonio” list, as well as had stellar reviews. This was not the case in my experience. First off let’s talk about the menu. I’m sorry to anyone who absolutely LOVES arugula but it doesn’t belong on a burger, let alone half the menu. All of their burgers have one or two off the wall ingredients that ruin the whole appeal of a burger for me. However not letting this scare away me and my wife we decided to get the standard run of the mill “z burger.” Now I can’t review the weirder things on the menu like the crab burger as I will not be going back, but let me tell you if anyone knows a good burger it would be me. I would argue I eat burgers from 5 different locations a week. And that burger at its best was mid tier. In my trip to San Antonio I had 4 burgers from places better than this one that were not recognized on any culinary list. My burger was overcooked (compared to my wife’s while we were the only two people in there showing considerable consistency issues), my bread was soggy, the cheese was cold, and the pickles used on my burger were sweet pickles not dill (this is an issue as my burger was severely lacking any acid flavor at all and the sweet pickle was just confusing my palate.) Although I didn’t mind the fresh crushed peppercorns in the “z-sauce” (the only seasoning on anything) my wife stated that her burger felt like it had grit on it, almost like sand in her mouth. She refused to eat more than 3 bites before throwing it away. The ONLY redeeming quality of that burger was the sauce (that my wife didn’t enjoy) which was so sparingly placed on my burger that I was lucky if I had a bite with it. Why I would ever trust a restaurant this poor in quality and food handling to serve me lobster or crab is beyond me. I know someone will say “but you didn’t try THIS burger!” However any place that fails to produce a regular hamburger at a reasonable quality shouldn’t be awarded for placing enough good ingredients on something that the average person can’t tell it’s a pile of garbage at the core. As for the numerous lists and articles this restaurant is on, either A this place has lost the glory days it was once in or B the owners have paid off critics with no moral compass. And I lean more towards option B as their walls are LITTERED with “Rated number 1 by….” posters and flyers of articles written about them. A good burger shouldn’t have to tell you it’s good. It should speak for itself and listening to this burger, it tells you not...

My husband recommended I come here so I came for lunch. I walked in, saw the menu and my goodness it was interesting. The ingredients used for these burgers are what makes them unique and worth the money. With that being said, their "menu" was all over the place. There's a black board. There are printed lamenated posters. There are hand written signs. The disorganization had me overwhelmed. On the blackboard, only 2 milkshake flavors are offered. But on a sign behind the register, there are more shake flavors. And then on a poster is another shake flavor. Different types of burgers posted all over the wall. I almost missed out on trying the "award winning crab cake burger". I'm so glad I saw it because it was fantastic. The burgers don't come with sides, FYI. Fries and salads are your choices for sides. I ordered a Caesars salad. I also ordered a red velvet milkshake. I was told right away the machine was being fixed and that it would be a while before I got my milkshake. I said that's okay, I'll wait for it. When my food came out, my "salad" was a container with Romain lettuce, and a cup of croutons. They also gave me ranch instead of Caesar. So I went back up to have the salad fixed. The girl who made the food was in training and needed help with communication. Not a problem. The trainer told her to bring a cup of parmesan and Caesar dressing. The trainee gave me arugula. I went back up a 2nd time to get it corrected and the trainer showed her where the Caesar dressing was. I don't know if this was the trainees first or 2nd day, but I don't think she was ready to be on her own without a trainer watching over her. My salad was fixed after the 3rd try and I was only waiting on my milkshake. I sat down to eat, (the high tops have spinning stools!!!) and I bit into one of the best burgers I have ever had. The red chips with the crab cake and sauce was so savory, to the cook who made that burger...chefs kiss. The crab cake didn't fall apart, and the bun was soft with a little crisp. Amazing. When the milkshake machine was working again, my meal was finished and I got to try the red velvet milkshake. Also very good. Not too sweet. A very tasty treat at the end of a very tasty meal....