Frost Bank — Local services in San Antonio

Frost Bank used to be the top rated bank in San Antonio. I would not recommend them these days. I was earning .05% on my checking accounted 2 years ago. Wow! Lol. Granted, that's nothing. A year ago it dropped to .03%. This year it's at .01%. pathetic!! What's the incentive to have a checking account at Frost? No, I'm not one wjho just has the mimimum to keep the account open. I bet I can take the money out and deposit it elsewhere and do lots better. Frost built there new tower to try to help define our downtown skyline. The city wanted someone to help define our skyline. I bet both the city and Frost went in together on the cost. It's a nice building, but around the time they anounced the building of a new headquarters, the interest rate on my checking account began to nosedive. Hmmm! You got millions to build a swank headquarters but screw the checking account holders. If it wasn't for our accounts, you wouldn't be in business. So I give them 1 star based on that. I'm not saying the upper crust at Frost Bsnk are a bunch of dummies. I'm saying they are screwing the customers in checking interest earned. They must think account holders are stupid and/or uneducated. Pretty sky move on Frost's part. 11-30-21 Why has Frost Bank spent so much money on a new tower? Sure it's nice and adds to the skyline and the city bigwigs love it. Did the city help with the cost. It sure hasn't benefited their customers. .01% interest is pitiful. Having just around $12,850 in their bank and I make about $1.20 a year. Yes that's 1 dollar and 20 cents. What's the incentive to bank at Frost. Yes, $12,850 is small in the scheme of things but, why put more in Frost. CD's are not paying well either. Dies Frost not invest well and therefore can't offer better return on money. Anybody...

4 days ago I went to open an account. First I was told it was $26 and then he told me that there particular machine only took $50 never heard of that before but I agreed to pay it. Since I did not have $50 in cash I decided to use my card that had my other name which I got a legal name change. I gave him my driver's license that had my old name and the driver's license that have my new name and also a social security card once they act like it was a problem they left me up there for 15 minutes to go talk about me and then come back and say oh we can't do it because you changed your whole name. Even though I had proof and nothing was expired it wasn't good enough and they were asking me to bring the paper showing that I legally changed it from the court but they did not explain to me why they just didn't believe me and I believe there was some type of discrimination involved I can see if I had expired documentation and no proof but I had all the proof and they act like I was taking money out of an account. I thought about going back with my paper the next day to appease their fears but when I thought about it and told others of the embarrassing experience as if I was some type of criminal I come to realize that if a bank couldn't trust me with my correct documents in hand then I can't trust them with my money. I was even doing direct deposit so there was no type of scam involved at all. So no I do not recommend Frost Bank. The crazy thing I had the app download and the debit card in hand that they gave me. Was ready to deposit my checks so that they can circulate my money like they do...

As an update years since my original post, my opinion hasn't changed. Even with all the improvements made to the adjoining land and the restoration to the creek, the Frost Tower is still an affront to our history. We are not flashy and weird Austin, we aren't the glamour of Dallas or the oil of Houston, San Antonio is the old wealth that matters. The wealth of great history and culture! Our culture, our people, and our city reflect that, we shouldn't hide it with flashy glass towers that simply reflect for the sake of reflecting. And that is all the Frost Tower does, and it doesn't even do that well. It's as if it was purposely designed to clash with and make a mockery of San Antonio's unique personality and style. The tower it replaced wasn't so, it fit in with the city, it didn't try to be pretentious. Instead of complimenting and continuing the historic and timeless Spanish and German influences that define the look of Downtown, this newer towers' dark tinted glass and sharp geometry are so out of place it appears alien in nature. Frost could have, should have given San Antonio, the home of Frost, something that understood our history, that respected our history, instead we got a misplaced, squat, imperfect facsimile of the Frost Tower in Austin. It's such a shame too, the Austin tower is perfect for Austin and the culture of that city, we deserved the same amount of thought and respect in the design...