Charleys Cheesesteaks and Wings — Restaurant in San Antonio

This establishment has really improved. Employees are very friendly and my order was received fast and accurate. There was a young girl in the front handing out samples, (which were very appetizing) around 7pm today.. not to sound rude but I did notice a strong odor of urine coming from her as I reached to get my sample from her.. that was very uncomfortable 😕 maybe the GM needs to see if there's anything she can do to help this young girl out or maybe speak to her on her basic hygiene needs. I loved everything else, and the environment was very clean, but I would hate for others to refrain from the restaurant due to employee hygiene. I would love to be a returning customer but maybe y'all should get this under control first. If the GM would like to contact me directly, maybe I can help this employee with some basic hygienes if she needs help with that.. I know it's a hard time for...

I love to go to Charleys and haven't gone in a long time I do think I will go back to this location. Terrible service the kid Moses at the counter had ear buds in and couldn't hear me ordering. First of all having ear buds in while at the front of line talking with customers is so rude. And for him to keep asking me to repeat myself because he couldn't hear. Ridiculous. He didn't even ask if I was a rewards member so I can scan my point so that's a loss there. On top of that he never gave me my peach lemonade that I paid for or my husband's drink. By the time we realized we were already home. The guy at the register sounded like he was high or put in slow motion and he talked way too low as well. Terrible. I will not be recommending the place to family and friends I'll be telling them to go elsewhere and...

When we went to this Charlie’s at the Walmart in Nacogdoches Road the people that had made our subs gave us the wrong ones when we got home that’s when we found out we had the wrong sandwiches and we live very far awaybut the manager there I believe her name was Andrea was so kind to replace the order that was made wrong. She wasn’t there on the day that we originally placed our order, but I reached out to her and she was kind enough like I said to replace the order that was made wrong. She was very professional and very kind. Thank you so much Charles for having such a professional person who provided excellent customer service on your behalf thank you...