We visited here during a short trip to San Antonio. My husband and I wanted to grab brunch with our kids. The line wrapped around the building so that was a bummer but to be expected on the weekend. The employees were very nice and obviously working extremely hard. The food was delicious(crepe, egg sandwich, croissants) and the coffee was perfect.
There are not a lot of spots to sit inside the building so they become a bit of a hot commodity. We got lucky and grabbed a table right after we ordered. It was filthy because the prior diners didn't clean up after themselves. I cleaned it up and put the dishes up. When the couple at the table next to us were done eating they left their dishes as well. The new diners stacked the dirty dishes and put them on the floor, then she tried sitting them in her lap(yuck). Then realized that was a bad idea and plopped them in the windowsill. I thought for sure she was going to attempt to fit them in her purse at some point. I really think it would make more sense to put the dirty dish cart in a more conspicuous place when the restaurant is busy. Not everyone can spot it in the little hallway. Perhaps people would be more motivated to utilize the cart if they saw it. Or, perhaps people are just inconsiderate and don't care if they leave their mess. I just dont think it's fair to leave your dirty dishes for the employees to clean up or the diners that eat after you. So, if you are reading this and thinking about dining at this lovely establishment on a busy weekend please clean up after yourself before you leave. I'm assuming on slow days you can leave your dishes but be considerate if it's...
Read moreCame in on Sunday Father’s Day to be exact. Ordered a honey lavender Matcha latte. Waited over 10 minutes for my drink. There was no one else in line ahead of me or behind me. They gave me a number and said that they would bring it out to me. I finally went up to the counter after waiting 10 min & Saw a Matcha latte on the counter and then employees proceeded to say who checked off the Matcha latte. While she asked a few people if they checked off the order as if it was already completed and handed off to Me everyone said no. Then she proceeded to make my Latte and I’m pretty sure that the Matcha latte that was sitting on the counter was mine but it was checked off so an employee started to drink it because I already had a straw in it. ..Horrible customer service would not recommend. No one took accountability for marking off the Matcha latte from their computer system, as already given to the customer. Instead -they just made me wait. Until I came up to them and said I was waiting for the latte. I would definitely never go back again rude customer service in my opinion.
Matcha was a honey lavender and had no honey or lavender flavor!!!! Just plain matcha. I didn’t pay the extra for the up charge of flavor for it to taste bland with no flavor!!!!! SMH a horrible experience!
Since they gave me a number and said they would bring it out to me. We waited at an empty table. Almost all other tables were dirty and the floor covered in food. An employee was sitting down drinking a drink, one started to come clean about 19 min after being there and overall a small tight space that...
Read moreI waited 20 minutes for 2 shots of espresso. I sat outside waiting because they give you a number because it apparently takes 20 minutes now to brew 2 shots and the first table I sat was full of ants and the one next to me had crows on it eating leftovers from plates that they didn’t bother picking up. I very quickly gave up and went back inside because I thought “it can’t take that long for my coffee” and that’s where I witnessed one of the most bizarre behaviors I’ve ever seen in a coffee shop. I’ve never seen a place “acting” busy. They were not at all busy but they were behaving as if they were. They had as many people working there as they had customers and yet they were running around as if the place was full. The guys who were taking order they would randomly just leave the till and go serve food and then a different person would show up and do the same thing. While I waited there and observed this I saw 3 groups of people giving up waiting for someone to show up to take their order and ended up leaving . I honestly thought I should leave too and go somewhere else and get coffee. I made the mistake to ask how much linger for my coffee and one of the guys there gave me a very rude answer as if I was unreasonable to be asking why it’s taking so long(I had to...
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