Flavor Rich Restaurant — Restaurant in San Antonio

Me, reading the website before I even arrive:

"One Check Per Table: To keep service smooth and efficient, we kindly ask that you plan for a single check per table."

Bummer, but okay, we (the patrons) can work that out privately.

"Gratuity for Larger Parties: A 20% gratuity will be added to parties of four or more and to checks over $100. We appreciate your support of our team!"

Parties of 4? Are you serious? Tables of at least 6 is industry standard because that's beyond the standard sized family. And I've never heard of forced gratuity based on total instead of party size. Weird.

"Enjoy Our Menu as Intended: Our dishes are carefully crafted, and we encourage you to experience them as they are meant to be served no modifications, please."

Even Gordon Ramsey restaurants permit (small) modifications on their dishes. Pretentious much? Guess nobody who has a food allergy should ever go here.

"All Sales Are Final: While we can't offer returns due to personal preference, if there's ever a mistake in preparation, we'll happily make it right."

Considering what I've read so far, this is no big deal.

"Time Limit During Busy Hours: When we have guests on the waitlist, we kindly ask that you limit your dining experience to one hour so we can accommodate everyone."

One hour? One. Freaking. Hour. Absolutely not. I don't want to stick around for 3 hours, but I'll not be rushed out in an hour either. And I'm a fast eater, but you're out of your mind if you think one hour is reasonable.

The rules of this restaurant kill any desire to try them. I'm not even opposed to most of these rules, only their limits. Parties of 6, forced gratuity is acceptable. Limit dining time to 1.5 (or 2) hours, not one singular hour. This place needs to get a grip, this isn't...

The presentation of the food and ambience take this place above my expectations. We had a group of 7 to celebrate a birthday and the food was presented very well. I got a veggie omelette but wanted the fish and grits, however the fish was SWAI. Which is a good white fish, just not what I wanted. The volume of the music and the selection of the music was entertaining and enjoyable.

Now…our server EDALI was not what I would have expected. She was off-putting, rude and not friendly. She did try to make light and sing along for the birthday—- too little, too late. At one point she said “WHAT ELSE DO YALL WANT?” I stopped her and asked if it was a problem for us to add FRUIT and FRENCH FRIES to our orders. She responded with, its not a problem but the additional items will not come out with the main courses—-pretty self explanatory considering we ordered these items AFTER placing our order. I did speak to who seemed to be a manager or owner, all I got was “sorry about that…” He didn’t seem to care or ask any additional details. He may have been frustrated bc we needed to pay our bills separately but they do not split checks. For your information: No split checks Automatic 20% gratuity for bills over $100 or parties of 4 or more $5 per person deposit for parties over 5, if you make a reservation No alcohol not even mimosas Not a lot of seating and their tables are small—they put 2 square and 1 round table together for us, 7.

I wanted a to go order but after the bother we seemed to be, I chose to go elsewhere and get a to go.

I did say I will go back with a smaller group, just to see. San Antonio lacks in the area of diverse food, especially places that play majority R&B/Rap, so I do want to patronize, but will not be served by...

The fact that this place has an almost 5 star rating is shady. Lot of good advertising videos on Instagram but the in person experience is less that sub par. First off you can’t modify any items you choose or ask to get a refund for poor or bad tasting quality. You’re going to get an auto 20% gratuity on parties of 4 yes I said FOUR persons or more. Which means they can give you the most compassion lacking or non attentive waiter experience and still get their full tip. Well let me tell you we received that from our waitress. First off she took another parties order before us even though they had sat down after us. She rarely checked on us and used a lot of avoidance tactics. Got told right off the bat that many items were already out of stock. Which were ones that we were set on ordering. This was almost 3 hrs before close mind you. After we ordered we waited over an he to get our food and too our surprise instead of homestyle potato’s we received French fries, but was not notified that they were out of stock and would be receiving the alternate side item. My crab cake Benedict had a soggy cake and weird taste, with no sauce on top to compliment the flavors. This place was not worth the price or wait. Waitress handed me the check and said to pay when ready. Well if doesn’t take me but a minute to grab my debit card. I had to wait another 10 minutes for her to finally notice us standing waiting to be checked out. I understand if you just opened 7 weeks ago. But if you don’t have properly empathetically trained people or someone with experience to guide the team, this place won’t last long. Definitely need to be focused on efficiency and quality. The chicken and waffles were good...