Gigi's Cupcakes San Antonio — Restaurant in San Antonio

Had the absolute WORST customer experience at this location today with a woman named Christina. My son and I came in to get some cupcakes to celebrate him making the a team for football. I had a gift card, was told they no longer accept gift cards. I thought this was odd but said ok. I had called on the way over to make sure they had flavors I wanted in stock and if they were fresh as I’d gotten cupcakes in the past that weren’t soft but didn’t know until we were home. The lady said yes they were all bakes today and fresh. We got a coconut cream pie and a cookie dough cupcake. Get to the car , my son tries both and immediately says the cookie dough 1 is dry , I felt the bottom and it was very hard nothing at all like the other. We went back in and I told the lady it was hard and if we could have a different cupcake. She grabbed another cookie dough and says they’re all this way it’s a different recipe but take this one. I replied well if they’re all like that then I don’t want that style. Mind you I’ve bought these multiple times in the past, never had an issue. I asked about the chocolate cakes and without waiting to ask which one my son wanted she grabbed one, he said no thank you can I have a cookie & cream cupcake. She rolls her eyes and said mamn. I know have to throw away 3 cupcakes , feels like you’re mad about your gift card and is smiling and rolling her eyes. I said excuse me I didn’t blink an eye or be rude at all about the gift card I just wanted soft cupcakes. Also she was wearing gloves so not sure why she’d need to throw any of the cupcakes away accept for the 1 by son bit She says I don’t know what to tell you lady and starts arguing with me IN FRONT OF MY SON that I’m being demanding etc. I have NEVER experienced such bad customer experience, it was shocking and I was embarrassed that my son witnessed her behavior. A very sweet lady named Sarah came up and apologized for her but the whole situation was so off putting and ruined our special occasion! We get Gigis cupcakes for most bdays and special occasions. We get them so much that people know my family loves them hence someone giving me a gift card. Employees like Christina are dangerous because when they do their job so badly , it leaves a lasting impression. It’s better to be short handed than employee someone with that demeanor . Safe to say I will not give this company another dollar!! To be fair, the coconut cupcake was incredible, soft airy , frosting was perfection. However we will...

I arrived at Gigi’s cupcakes, San Antonio around 6:35PM. The customer service was horrible. I did not get the young lady name that assisted me. She looked a little shock that I was even in the store purchasing cupcakes. I am not sure if she was racist, or if she was simply downright rude and not wanting to assist a customer. I had questions about the cupcakes and she looked uninterested as she could possibly look with her right hand up her shirt scratching her boob. I had to ask the young lady to wash her hands before packing my cupcakes after I made a selection. I got one sprinkle Cupcake, and mini strawberry cupcake. This was my second visit at Gigi’s cupcake. I first visited Gigi‘s cupcake last week, and I am a diabetic, and I asked , the associate if they had fresh cupcakes without the icing. The associate on my first visit told me that they did and she went to the back and got me a fresh cupcake, and put a little dollop of icing on the cupcake for me. When I return tonight, I was expecting the same service. The young lady advised me that they had already wrapped up the cupcakes and she couldn’t get me a fresh one from the back, but she was willing to remove the icing for me. I told her that’s fine. I can take off the icing. Just provide me with a fork or knife, and I will remove the icing myself. Overall, the mini strawberry and vanilla cupcake with sprinkles cthat I purchased were ok. I tried two new flavors. I got the lemon cupcake last time and it was delicious. Due to my experience and poor customer service, I will probably not go back, especially after the sanitation issue. She had no intentions of changing her glove or washing her hands until I asked her to do so. I was very kind. The associate went to the back to wash your hands, I never heard any water, so I do not know if she washed your hands or not. She came back to the front of store put on a complete pair of gloves and prepared my order. She got a new cupcake box for me but again her service was poor and my experience was very unpleasant. I probably will not go back. As I guess she did not even thank me for coming. She just stared at me as I walked out. I gave her a smile and kept...

Arrived a little after 5 pm on a weekday with my toddler because I promised her cupcakes. Walked in and there was no one visibly at the counter then about 30 seconds later a woman comes from The back. I immediately asked her how much was everything, I’ve never been to this establishment and as soon as I came in my eyes were glued on the cupcakes. I didn’t look up to see that their was a flyer but she quickly said what the prices were, so then I began asking what each flavor was like with what type of icing and what not. She quickly explained like I was bothering her and she wanted me to hurry up and buy so she could get back to whatever she was doing in the back. They sell the minis in a group starting at 4 so I purchased 8 and one large cupcake for me. As soon as I paid and she gave me my bag and receipt she left immediately back to the back- no thank you or come again. I looked around for a second for napkins then left. I thought she was a rude unenthused to help whatsoever ( rocker or goth looking chic) and went about my business. After we got situated in the car that’s when we open the cupcakes, my toddler tore it up because it’s sweets but the cupcakes DID NOT TASTE FRESH. They tasted like they were at least 2-3 days old and the icing wasn’t even soft ( the icing fell right off like a rock). Usually since I’ve lived here when we are craving cupcakes I go to H-E-B and get the birthday cupcakes that are very good by the way, but this time around we wanted something different. I really wish that I would have listened to some of the reviews that I read but I went ahead anyway because I knew where the location was. Anyways believe the bad reviews, bad customer service and not fresh tasting cupcakes. I spent 15$ on my visit and could have spent half that on my usual trip to H-E-B for cupcakes like we usually do when we are craving them. I hate to write bad reviews and sometimes it seems as if that’s the only time we do them but the owner needs to fix it ! Oh and one of the cupcakes ( can’t remember which flavor ) had a filling inside of them which was gross, I just ate around that part and...