Jimmy John's — Restaurant in San Antonio

Jimmy John's

Oh, h e double hockey sticks no! I apologize for "low grade swearing", but this was some low grade eating! I have not been to a Jimmy John's location since before CoronaDrama, so apparently I should count my blessings. But now I have, and the sweet memories I had are gone. Yes, I was one of the loyal patrons back in the day for the delicious alfalfa sprouts that evolved into clover sprouts, the company's hail Mary to save it's unique ingredient due to FDA concerns and many reports of sickened patrons.

Despite the definitive deletion of sprouts in February 2020, I continued my patronage for the next monthish until Corona took over. Interesting coincidence. Or more likely, there was a correlation. Either way, walking in today to this forlorn location, with 3 customers, all sitting sitting with no good, should have been a red flag to walk away safely. Then, (-1) the sticker shock for 8" sandwiches for around $10, 16" for not much of a bargain at still close to a shocking $20? We are talking sandwich only, no chips, no drinks. That should have been deep, bleeding red flags. I like to give people the benefit of the doubt, though. So I stuck around. Ordered the current special, the Bourbon Club, Roast Beefs with Cheddar.

It only went downhill from there. So. The receipt says Rashad took my order. My memory might fail me, but I believe this was the manager; at least the manager on duty because he was training the other guy who (-2) Asked me for my order at least three times. Then this young man in training stood around blankly while Rashad worked on some other patient patrons' order. In case of confusion, I will refer to him here on out as "manager" and the younger man as "trainee".

Meanwhile, I remembered that one of my favorite things to do is get the free addons like condiments and vegetables, but was sad to see that (-3) the with area was blocked somehow by some silver shield? Not sure whether this was done on purpose, but it was certainly not appreciated.

Two other parties, sans dinner, were still sitting in the dining room lobby. Suddenly, (-4) the manager calls out into the nearly empty dining room turned waiting area, "Does the large Spicy Italian want it cut?" We are now identifying customers by their sandwiches, I see. Not be such a big deal, except that it is a testament to how disorganized they were. Even with a couple customers getting increasingly impatient in the waiting area, (-5) the manager continued to slowly instruct the trainee by saying things like now. This is how you put in the order, now. Press that button, now. Grab that cup over there, now. This is how you line the cheese, etcetera. Do not get me wrong. I can appreciate being a new guy and needing to be properly trained hands on. But common sense says there is a time and place; property business etiquette recommends they wait for a time with no waiting customers. My patience was failing me quickly. I could see the same was true for the one other guy left by now.

Thirsty now, I asked for a cup of water. Continuing his yelling etiquette, even though there was nothing but minimal "diegetic" sounds; no radio playing for him to need to be heard over, he informed me that there were small cups next to the soda fountain. As is common, I found the water tab under the lemonade. I kept pulling down only to get lemonade. I walked back over. "Ummm, the water lever does not seem to be working?" (-6) Manager responds, "Well, somebody twisted The tab or something, you have to pull it a certain direction to the left up and down for it to work." ?&$#@#? I was speechless. To his credit, a few moments later, he yelled out that I could grab a free bottle of water from the front refrigerator. Now, if this is the current situation with a non-working water tab, you would think they would make it easier for customers to get water. Instead I walk over to find the refrigerator located below the counter, where I had to pull a Legally Blonde maneuver...

Character limit dictates I refer you to: Yelp review for Jimmy John's!...

This sandwich shop does not stand out as anything special. Interesting things that they chose to focus on. The bathroom., although clean, please see the attached video and see if this makes you laugh.. if it does, your mental humor level is about a five out of 10, which is about what I would give this restaurant.

So below in top 10 sandwich shops in America just to compare - and this place is not on the list. If it’s in your area and you’re hungry it’s clean and quality ingredients. You will get a full belly and then you can do your thing. But this is not a dining experience Katz's Delicatessen: A New York City institution, known for its massive corned beef and pastrami sandwiches. PrimoHoagies: USA TODAY 10Best says this shop is a popular choice for hoagies. Subway: A massive global chain, famous for its customizable subs. Potbelly Sandwich Works: USA TODAY 10Best says known for its toasted sandwiches and milkshakes. Capriotti's Sandwich Shop: USA TODAY 10Best says They're known for their "The Bobbie" sandwich, among other offerings. Earl of Sandwich: USA TODAY 10Best says This shop is known for its creative sandwich combinations. Firehouse Subs: USA TODAY 10Best says This chain is known for its steamed subs and commitment to public safety. Jersey Mike's Subs: USA TODAY 10Best says They're known for their fresh-sliced, fresh-grilled subs. Mendocino Farms: USA TODAY 10Best says This chain is known for its farm-to-table approach and creative sandwiches. Franky's Deli Warehouse: Time Out Worldwide says Yelp ranked this Hialeah, Florida deli as one of the top sandwich...

I ordered from Jimmy John's sandwiches last night at 8:59pm using Doordash. A few minutes later a get a call from them telling me they're closed and that my order was canceled. They close at 9:00pm so I get it, y'all are probably already shut down. That's not why I'm upset. After waiting about 10 minutes I noticed that my order was not canceled and I called and explained that the order was saying it was still in progress, only to be met with silence and being hung up on. After that I repeatedly tried to contact them only to have them answer the phone and hang up multiple times. After finally getting someone to answer the phone I asked for the Manager, who said her name was Elena, and she told me that she did not have my money, they already refunded me, and that I would need to go through Doordash for the refund because they have my money now. This was the worst experience I have ever had! As you can guess I still don't have a refund, but I have already contacted Doordash about the issue and I'm sure they will be more helpful than this...