Main Event San Antonio North — Restaurant in San Antonio

This is a decent family entertainment venue. The Good: Arcade Games galore, Bowling, Laser Tag, billiards, overhead rope line obstacle course, nice bar, pizza parlor, great selection of variety of American food and drinks which you can eat at the restaurant area, or at the bowling area. Kids of all ages and adults will have a fun time. Cards used for games that are easily recharged and store points earned to cash in at prize center for candy, toys etc. I have had kids B-Day party there, easy to setup with a variety of options and prices.

The Bad: Don't go when it's super crowded. There is not enough staff to cover all the different areas for servers. People are allowed to walk around with drinks, and because people just suck, they leave their garbage and empty glasses all over the place and even on the game platforms. I have experienced beer spilled all over the games and floor and no one cleaned it up for several hours. Kids complain that it smells like beer when they play. No one is periodically checking or cleaning the game area. It's gross. Especially with kids. Not all of the games work all the time. You swipe the card and it may charge you, but no game starts. You then have to stop and go to the game center wait in line, ask to get refunded etc. Very frustrating. Again it seems no one is checking all the games or marking them as defective. Makes me wonder how often or IF the games are cleaned and wiped down at all after they close or before opening. Use lots of hand sanitizer is all I can say. Some older middle school kids have no parental supervision. (Parents stay in bar I guess it drop them off) Some of these kids get crazy and start running at full speed through the place and between people chasing each other. I have seen them run over smaller kids and into adults. Again no adult staff or parents around to control them and say something. So if you have toddlers & smaller kids stay with them and monitor at all times. Most of the service staff are accommodating and do their jobs. Others you can just tell don't really want to be there and don't care about your experience. I have found that if you go at a non-peak time, the experience is much much more pleasant for everyone in your group. Will I be returning? Yes it's close location and my kids still enjoy the games that work. However I will avoid Friday and Saturday nights after 7pm when it's just too...

I recently hosted my son’s birthday at Main Event. To say we were disappointed and dismayed by the service is an understatement. I was told by Carlos to arrive 15 minutes early to get our things, cake, decorations, etc in the rented party room before guests arrived. We arrived 15 minutes early and the person assigned to run our party would absolutely not allow us to enter the room prior to the start time. We had to awkwardly stand at the front of the facility, holding our things and corralling our kids while our guests arrived (who then had to do the same). We were not even permitted to set the cake down one minute in advance of the party start time, even though no one was in the room of course.

Moving on. No one helped or directed our guests to the party room. I had to personally go out multiple times to find people and let them know where we were.

I selected laser tag for the first activity for my son and his friends. It is only a 15 min laser tag game and they were outrageously disorganized. They started the game (and the time!!) while 3 of the participants did not even have their laser tag gear on yet and were scrambling to finish getting ready so they could play. Those 3 participants missed out on 25% of the tiny amount of laser tag time. Extremely disappointing.

We ordered 4 large pizzas. Only 3 came out. lol. I was told repeatedly that the kitchen was really backed up. We waited over 30 minutes to get the 4th pizza and finally decided to just cancel it and move on to cake. For the pizzas, the assigned employee only brought out 6 plates and get this- they were DIRTY and soaking wet. I genuinely think someone just took dirty plates, rinsed them, stacked them and then gave them to us!! I had to ask repeatedly for more PLATES, more CUPS, more NAPKINS… where is our OTHER PIZZA!!!!? It was just a disaster and embarrassing.

Moving on, when the employee gave us the arcade game cards she had NO CLUE what was on them and what the kids could expect to get out of them. Ridiculous!!

Finally, her senior manager came over to me toward the end and proceeded to ask me about her performance right in front of her. Again, ridiculous and unprofessional. Needless to say, I will not be hosting any more of my kids’ birthday parties...

Took my 10 year old here for a friends birthday party, we arrived a hour early and ate lunch. The TVs in the bar area are dirty, black marks and water runs from something being throw at them that haven’t been cleaned in a while. Bar flies everywhere… ordered just bone in wings, loaded fries, and boneless wings with a game card combo. Just bone in wings were $12 for 6 wings(insane), loaded fries were good, boneless were the best. Bartender was great. After escorting my child to the designated party area, I decided to relive my youth and ordered an oreo milkshake and played games. Milkshake was awesome, but the games were a huge disappointment. I played a lot of the arcade shooters growing up, so I tried 4/6 of the standard shooting games, Star Wars VR, and the claw machines to try and win the kiddo a prize. All of the arcade shooters were clearly rigged to either delay or flat out disable reloading the weapons, aiming the weapons, and in a couple cases shooting the weapon. This was also the case with the Star Wars VR by not allowing you to force pull a new gun to your hand when you ran empty on shots. The games are rigged so that, regardless of skill, you will fail within a minute or two and be forced to pay more money to continue playing. This is infuriating, I will never take my child back here because of this deceptive practice alone. The claw machines were no better. It used to be understood the claws would not apply much pressure when grasping prizes, but the pressure has been dialed down to such a degree that they do not even grasp the toy, they just slide right off. It could also be that the weight of the prizes is intentionally outside of the range needed to be picked up by the claws. Either way, it is deceptive to the point of being a carnival game with flashy lights, but even those are possible to win with enough skill. Main Event has proven to me that greed is the driving force in their decision making, and I will not allow my child’s view of games be warped by their...