We came for a food truck, Hokulani Shave Ice yesterday, with our son and the (what I assume to be) manager kicked us out. I understand if there are policies in place about children being there, but it was how he, ironically “managed” the whole situation. He was extremely rude and had so much anger on his face. But the thing is, we didn’t know about these policies and the food truck owners were also not aware. The shave ice truck had to close down immediately and couldn’t even finish serving the very small handful of people in line (despite McIntyre’s being the one to invite them on property for the day). The shave ice owner felt so horrible, he served the rest of us outside in the parking lot and gave it away all for free. The McIntyre’s manager made the situation and environment such an unsafe one because children were essentially forced to finish eating their shave ice in a busy parking lot and I saw a mom that had to put her brand new baby down on the ground (sitting in a car seat) IN THE PARKING LOT. Again, I understand if you have to uphold certain laws and rules, but there is a ALWAYS a way to handle a situation with compassion, understanding and a gracious way to go about it, especially if you’re in the customer service industry and ESPECIALLY IF YOU’RE A “MANAGER”. But this manager was anything but patient and gracious and took out his anger on us (shave ice customers) and the shave ice owner, despite none of us being told beforehand there could be no children allowed. And the poor shave ice owner probably couldn’t even make a profit that day. How horrible a bigger business such as McIntyre’s ruining the sales day for a smaller, local business. We’ve never tried the food here at McIntyre’s, but the manager made it such a horrible experience for us (pretty sure for all the Hokulani customers involved) that I wouldn’t even come back even if they offered us free food. Forever will I hold a negative memory to this place all because of that one, very rude manager who could’ve “managed” the situation a...
Read moreOverall the atmosphere is very open, new, and fun. We came here on Saturday to watch College Football and it was packed of course, which is fun. It's hard to find a place to sit when it's packed, but that's anywhere. The food situation is not ideal at all. The servers can't take food orders and the line took forever. We probably waited an hour and a half standing in line to order and then for the food to be made. Once it's don you get a text and have to go pick it up, again disrupting the game watching experience. That really sucked and wasn't ideal at all. The music and TV sound was so loud inside that it was obnoxious, or maybe I'm just getting old, but having to yell at the top of your lungs to speak to the person next to you is honestly annoying, so we went outside. Some of the layout outside isn't ideal either, the design is a little poor and could be reimagined for the space to add seating but also to face the direction of the main massive outside TVs for optimal viewing. The couch lounge chairs don't make sense where they are, but just an opinion. Bathrooms are for sure a win, thank you! Tons of parking so that's great too. The patio tables though are very uncomfortable for watching games for 3+ hours, so idk ...it was fun overall, but I personally wouldn't come back due to...
Read moreWe've been to McIntyre's southtown location and noticed the 600″ Massive outdoor LED , at North Star location. Dang it's big! Watch multiple games simultaneously on the indoor video wall,amazing patio- offers both covered & open-air seating with couches & lounge chairs ,SWINGS, high top tables , & picnic tables. Fully stocked bar, huge beer selection, good selection of wine , champagne and whiskey- top shelf. Yummy Kraft cocktails. Huge Mule cocktails-shareable. Game day beer bucket specials & Happy Hour - All day on Mondays & Weekdays until 7pm-$2 off all whiskey, $5 on well drinks & Select 22oz domestic draft beer. Wine is $5 on Wednesday's & Sat/Sun $20 Mimosa Carafes. Get on the Rewards & receive discounts. On our second round of beer we used the rewards the same day! Great sound system,when it's packed it's loud inside. Rotating food trucks. We didn't eat here, but heard an hour wait for food. We drank the Guinness 22oz, $8ea. Plenty of free parking & bicycle racks. No kiddos are allowed strictly 21 years old n older, but your dogs are allowed . Service was on point and it was busy...
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