MOD Pizza — Restaurant in San Antonio

My recent experience with a pizza order has left me severely disappointed and frustrated. Upon arrival at the restaurant, I was informed that my order had been given to the wrong guest. Although the staff assured me that they would replace the meal promptly, this promise was soon broken when my meal was mistakenly given away again after it had been placed in the oven.

Eventually, my order was provided once more, but to my dismay, it was plated for dining in, despite my explicit request for it to be taken to-go. This level of incompetence was simply unacceptable. To add insult to injury, the pizza itself was badly burnt, rendering it inedible. Frustrated and dissatisfied, I immediately discarded the drink that had been included in the order.

As a regular customer of this establishment, I had always expected more from their service. However, this recent experience has left me with little confidence in their abilities. The fact that they were unable to handle such a simple task as a pizza order accurately and efficiently is a clear indication that their staff lacks proper training in customer service.

Considering the high prices charged at this establishment, I find it unacceptable that they fail to invest in additional training for their staff. As a result, I have made the decision to not only withhold any further patronage, but also to share my negative experience with others. If possible, I would rate this experience with zero stars as a reflection of the complete lack of professionalism and customer care demonstrated by this establishment. A higher standard must be upheld, especially when customers choose to dine...

If I could give zero stars I would. My sister, her kids and myself came in to eat some food after shopping. The boy who was wearing a green shirt with glasses and the red hat was very rude and seemed frustrated because we were ordering 3 build your own mods plus another mod pizza, bread sticks and a salad. He was making comments like oh god and huffing and puffing making all our stuff. It took about 14 minutes just to make the pizzas, salad, and breadsticks. 3-4 other orders were made and cashed out before the salad was even finished. The only nice ones working that station was the girl with the black bandana on her head. The girl wearing the blue shirt with glasses I’m not sure if she was new but she was also nice trying to help us make the food. I walked over to pay and I was paying with cash. I had a dime in my hand instead of taking the cash with the dime he snatched the money from my hand and had to ask another worker how to pay with cash. That worker said oh just out of $86? I said no the dime is on the counter he snatched the money from my hand and didn’t take the dime. There was also a heavy set guy with a hat just standing there staring at my sister. This experience was unwelcoming and I lost my appetite. If this is how this location reacts to large orders we will gladly take our $86 and go to somewhere who treats their customers with respect and...

I arrived at 8:20pm which may have been part of the issue. Half the topping prep containers removed. It looked as if they were trying to pre-close and get out ASAP. The person who took my order mumbled quickly as he took my order and I mean quick. There was a wrinkled sheet of paper that had the words "no straws" written on it. The tables were all full of crumbs. So we decide to go outside but opted to come back in because of the flies which weren't the stores fault. I do leave a casj tip because I started my working career as a waiter and I know what it's like. But it was certainly a farewell tip. I used to live this place, but I will not be back. I do not blame any of the employees. There were 4 people on the clock but only 1 was prepping pizzas and 1 on the register. This is the result of poor management because the employees were so comfortable with condition of the restaurant, that two people were actually in the back of the store, probably on the clock, but were not helping the customers, as we were all standing a long line. They were comfortable with the store being this way, because they've probably gotten away with it previously. That is totally on management, not the employees. They were all younger and still in need of stronger leadership. My advice. Continue to go there, but get in and out by 8pm. You may have a totally...