Sam's Club — Restaurant in San Antonio

I have shopped at this Sam's Club since it first opened on Southeast Military several years ago. In fact, I facilitated their Blue Buisness Card at my place of employment until Sam's Club/Walmart discontinued the blue business card without warning. Communicating with corporate Walmart about their decision was disastrous, so I let my card expire and joined the other "club" for less than a year, deciding it didn't offer some items I use all year long. I rejoined Sam's.

The employees of this and all of the Sam's Clubs I shopped are always helpful. Not long ago at this location on a busy weekend, I returned to my car realizing I didn't have my car keys and didn't see them in the car. While my wife called AAA, I went back to the store and asked around. Minutes earlier, a friendly janitor found the keys and turned them over to a supervisor. I drove home sooner than expected, and happier.

The supply line issue affects Sam's Club like any other retailer. Oddly, Heinz 57 Sauce disappeared from Sam's Club shelves during COVID-19 and never returned. The large 75 lozenges bag of lemon Ricola Cough Drops also disappeared. The shaving cream I used was so sporadic, I switched brands and used brands at other stores. And lately, I haven't found the 40 bottle package of Pure Life Water like I used to. In honor of their disappearance, I'm not posting pics of these products.

But Sam's is a good place to buy fresh flowers, paper towels, napkins and all kinds of snacks, including some healthy snacks.

Update, 11/3/2022: The 105 count of Ricola Lozenges is back at Sam's Club in a double-pack of either original or lemon mint sugar free for about $11.00.

Update, 1/18/23.Maintenance needed on their own shopping carts. My first one froze in the middle of the store. Unlike my previous statement in my first review, employees reacted like it wasn't a big deal.

Update, 7/11/23. Well stocked. I'm trying the Member’s Mark brand of peanut butter favored Dog...

Recently moved to Texas with my partner and went shopping at Sam's Club for the first time. While at this establishment, we obtained some name-brand nuts which were fine, albeit a tad stale, along with a variety of produce and a package of meat. Once returning home, two of the fruit varieties I had obtained tasted of mold--which I did not notice until already having swallowed, and due to having an immunological condition I ended up with a sore throat from it all day. The third variety of fruit my partner decided to eat and he stated it had absolutely no taste whatsoever. We cook all of our meals and I cannot risk consuming potentially hazardous food, thus we decided to return all of the food aside from the nuts.

When we went in to return the items, the person who was processing the return told us that RARELY does anyone return anything that is moldy, then kept reiterating how it was going to get THROWN OUT (was this supposed to change our minds?). This employee said they were putting it in as, "overbuying", despite the notification that this return was over the mold and skepticism of their "fresh" products in general. As I attempted to communicate that our decision to return most of our items stemmed from how multiple products being moldy deteriorated confidence in Sam's Club considering it was my FIRST impression, this employee did NOT listen and spoke over me with a reiteration about what foods other consumers generally return. They did not make eye contact with me a single time.

Incredibly disrespectful and unprofessional, this came as no surprise considering how this is simply a denomination of Walmart. Maybe if management was better the employees would be more likely to make eye contact and be more respectful. This poor experience was a reminder to try to shop more local instead of supporting a soulless...

Sam's Club Management 3239 Goliad Rd San Antonio, Tx

Subject: Complaint Regarding Unprofessional Customer Service and Incorrect Charge on 09/13/25

Dear Sam's Club Management,

I am writing to express my profound disappointment and concern regarding a recent customer service incident at your 3239Goliad Rd location on 09/13/25 at approximately 5::39pm. This statement serves to detail the events that occurred and to request a swift resolution.

Upon checking out, my mother was double-charged for a transaction, When she approached the customer service desk to resolve this issue and obtain a refund, she was met with an extremely unprofessional response from a team member named Malia. Before even reviewing her receipts, she made an unfounded accusation by asking, "You were here yesterday. Are you getting the same items?" Her tone and insinuation that my other was attempting to steal were deeply offensive and disrespectful.

As a professional who has worked in customer service for 28 years, I understand the importance of being kind, humble, and respectful to clients. Malia's behavior was a complete failure of these fundamental principles. A customer service representative's first priority should be to listen and understand the customer's issue, not to make baseless accusations.

I am requesting that this incident be addressed with the employee in question. It is my sincere hope that she receives additional customer service training to prevent future occurrences of this nature.

I trust that you will take this matter seriously. Please contact me at your earliest convenience to discuss a resolution.

Thank you for your attention to...