Best Buy — Local services in San Antonio

NEVER BUY ONLINE! I bought a new tv on best buy online and from there on, it was a nightmare. First they couldn't deliver my tv because there was a tropical storm in Louisiana where the warehouse with the tv was. Totally understandable not to deliver because of the storm, but why try to get me a tv from a state away when they had the same tvs in San Antonio where I live... We made a plan to get my tv delivered the next weekend. Then, I got a call from the delivery person (not Best Buy) that they wouldn't be able to deliver my tv again and he didn't think they would be able to deliver my tv at all. Okay... I paid for it. Found out later that because of the tropical storm, there was some damage at the Louisiana warehouse and my tv probably got damaged, which is also understandable, but Best Buy never called me to tell me this. I was lucky that the delivery guy was being super nice and watching out for me because he couldn't deliver the tv the week before. I called Best buy and they canceled the order, but didn't tell me I could buy my tv again, tried to have me buy a cheaper model I didn't want. I didn't buy it, but the next day, I saw my tv still available to buy online. I called again and got some help with buying the tv, but since I bought it on a labor day sale, they wouldn't match the price. Round and Round with customer service on the phone and speaking to a manager netted me nothing but aggravation. So I went to the Best Buy on SE Military highway and spoke with Moses. He was awesome! He listened to my irritation over the issues trying to by my tv. He set me up to buy the same tv they had in stock and while he couldn't 100% match the original price, only corporate can do that, he got it as close as he could. He made sure I had the delivery date that I wanted and he really made up for the horrible experience I had so far with trying to buy online. Also, he's the one that told me that the reason I likely didn't get my tv to start with was because it was damaged in the tropical storm. If you want someone that is going to give it to you straight, be nice, funny and a stand up guy, ask for Moses. I'm so glad I went in the store and got to see him and it took a month, but I finally have...

Horrible customer service. Had a pair of earbuds that needed to be exchanged. I walked in and asked at the front what I needed to do to exchange them. She sent me to the Geek squad desk. I stood in line for roughly about 15-20mins just so that they could tell me I need to go to customer service. Customer service then told me I needed to get a replacement set and go back to customer service. I waited along with another customer for about another 20mins. I tried to ask an associate and he replied rudely that he was off the clock and to look for someone else. I found someone else and I was told I needed to put my name on the que with the person at the front of the store where I initially asked what needed to be done to exchange my earbuds. I told the person there that there was another person waiting ahead of me and she said no problem. We then waited about another 15-20mins before someone showed up. He asked for my name and I told him the other customer was ahead of me and he rudely replied that the customer needed to put his name on the que to be helped and that he could only do one transaction at a time. I told him to help the customer ahead of me first and he refused. He grabbed a set of earbuds and I told him they were the wrong ones and he grabbed another set and proceed to the check out. I told him it was a warranty exchange and he ignored me while ringing me up. I told him again and he rudely says that I need to go to customer service as he voided the transaction. He walked my product over to customer service and left it there while I again waited in line. Once the associate checked out my product, I asked why the price was soo high, come to find out, they were the wrong product. I was asked if I wanted to get the correct ones and I said there was no way I was going to waste anymore time at this store. I had been there for almost and hour and a half just for a simple warranty exchange. I went ahead and just took the earbuds and went the following day to the North Star store and was in and out in less than 15mins with the correct product. Absolutely the...

This Best Buy has the worst customer service of any best buy I have ever been to. It even has some of the worst customer service period. Workers just stand around ignoring customers. If you try to ask for help they tell you to sign into the queue. They then answer your question a minute after. That is such a waste of time and energy. Why should a customer sign into a queue if you are going to tend to them a minute later. It feels like a lot of the workers are just lazy. Not only that. The best buy member that helped us treated us with so much disrespect. He talked to us like we didn't know absolutely anything. I never imagined someone would talk down to me about a TV. That shouldn't happened period and much less at a best buy. Anyone who got service here felt like an inconvenience to the Best Buy employee. I did not feel valued at all. An older lady was trying to ask an employee a quick question and he shooed her away telling her to sign into the queue. This lady had a quick 1 minute question. She had to walk all the way to the front of the store to get signed in. Just for a person to answer her question a minute later. The employees here are so inconsiderate and you will feel like they won't give you the time of day. As an example, I also was looking at headphones and notice a discrepancy on the price. I had a quick question of which was correct. I asked a service member a few feet away from me for help. He looked at me exasperated and spent 2 minutes calling for someone to come help me. They then took 5 minutes to get to me. The answer to my question took 10 seconds. I can not begin to understand why this Best Buy operates the way it does. It is beyond bizarre. I would avoid this best buy at all costs. I have never felt so undervalued at a store....