Schlotzsky's — Restaurant in San Antonio

EH FOOD, TERRIBLE SERVICE! Over priced too! If I could give 0 stars I would. I asked for a grilled cheese and they tried selling me a combo after explicitly saying just the sandwich. The lady at the register tells us she’s unable to get a grilled cheese alone and calls the manager. We ask the manager for a grilled cheese and he as ok so you just want a cheese sandwich so I assume that’s what he calls a grilled cheese. Next thing I know the order was $3 more than the grilled but I said I thought it’s whatever I’ll just pay it. After I wait for 10 minutes they bring me a cheese sandwich filled with tons of mustard lettuce and tomatoes and barely any cheese. I told them they had the wrong order and he said no I don’t that’s what you asked for if you wanted a grilled cheese you shouldn’t have said yes when I asked if you wanted a cheese sandwich and proceeds to say I’m wrong and there not gonna make me a grilled cheese. He said next time I should make sure they they take the right order and clarify about the cheese sandwich. THERE WILL NEVER BE A NEXT TIME, MEDIOCRE FOOD BUT CANT STAND THE PEOPLE. There was only one young blondish girl (unfortunately I didn’t get the name because right after they put her on drive through) who tried to get us a Grilled cheese but management told her she couldn’t and began talking to us in a very rude manor after we were...

I don't come here often because it's a little out of my price range but when I do it's well worth it but today I would have to say would be the first time that I was actually let down with the service my husband and I were going to try one of their new sandwiches and you were going to split it so we wanted to get the large because she wasn't sure how to bring it up so she called over the general manager who then proceeded to tell us that she could not ring it up that size they didn't serve that size and I told him I understood that the ciabatta bun might not come in a large but that's okay I'll have it on the sourdough large and he continued to argue with me that he cannot make it a large and that he wasn't going to make it a large so I said okay and my husband got the bacon smokecheesy which he wanted medium on the jalapeno sourdough bread and I got the small sandwich did I had originally wanted I pay $24 for two sandwiches and a cup of soup and I'm sitting down waiting for my food and then come back and tell me that they don't have any more jalapeno cheddar buns so not only did they deny me the size sandwich they also didn't have the bread for my second choice they didn't try to accommodate us and I was not very pleased try this at all but I guess at the end of the day the food still tasted good just wasn't too pleased...

I really do love this place. Especially since my special lady has a gluten allergen. Thankfully they have gluten-free bread for an option. But it NEVER fails... we always order a gluten free pizza, 2 at times even and they ALWAYS screw it up, like they dont READ the receipt. Anyway, today we drive thru and mess the order up. I see a regular pizza and take a bite, to give the benefit of the doubt. But it's a regular pizza. We go in to fix the order and I cheerfully ask, if they are goin to throw the pizza away, I could just take it, you know, for the inconvenience and I get this nasty and rude condescending remark from Amber(manager on duty) say to me, " Sorry sir its not our fault but we can only replace it " and continues to try and sell me a pizza that was clearly their mistake and acts as if we, the customer, needs her. There was NO apology even given after the fact. She only apologized that she couldn't comp the wrong order. Terribly handled situation by your manager... I have other, much better gluten free options to choose from, and with knowledgeable...