Sonic Drive-In — Restaurant in San Antonio

The food here is pretty decent. The service here is HORRIBLE. I came here a few days ago and I received horrible service by a car hopper by the name of Diana. She came up to my vehicle and did not say a word to me. No “hello” or “hi how are you” came out of her mouth.

I was parked in the military assigned parking that they have here and I showed her my military card and debit. She only took my debit card inside and she did not provide my military discount as I assumed she would. She came back giving me a receipt with no discount and she still she was quiet and did not say one word to me during this whole interaction.

Would you call this customer service???

I asked to speak with a manager by the name of Ben. All he did was take her side and beat around the bush with me the whole time. Making it seem like I’m the problem. I was in disbelief by his behavior as well. All I asked was for some common courtesy and respect about a situation that was minor and could have been easily corrected by the manager that he failed to provide.

I proudly serve this country and you guys literally have signs out there specifically to offer us a discount. If y’all have a problem with providing discounts, then take all of y’all signs down and stop providing the discount. SIMPLE.

If want to work in the customer service industry, then act accordingly and ACTUALLY PROVIDE CUSTOMER SERVICE THE RIGHT WAY! Do not get jobs that require you to work in customer service if your not cut out to do it. I’m very disappointed in the service offered here and I was once a loyal customer at this Sonic. I will no longer be eating here due to this horrific service offered by the car hopper Diana and the unwilling behavior of the manager Ben to rectify or correct his employee when she was in the wrong.

If you want decent food, eat here. But If you want decent food & EXCEPTIONAL CUSTOMER SERVICE, etc, then I suggest you DO NOT come to this Sonic!! I hope they will learn from...

Arrived around 7PM or so to place a fairly large order costing $27 +/- after order taken via drive thru. I drive up to pay but pass gwo windows then stoplease behind the car in front of me when the manager approaches my car with certain indication of me having placed the same order around five minutes prior but left without paying or taking the food. It was the strangest thing and then ask me if they should remake the food or serve it to the customer allowing me to pay for it and deliver. So i thought until she went back inside only to send her subordinate who thinks its ok to yell at potential customers waiting to pay. Unbelievable! He is yelling at me and all character disgrunt saying his manager decided not to serve me and that I wasnt welcome so leave right now. Mental Health is a serious concern in public but how is anyone approaching challenges with such blind certainty. What? What circumstsances call for bigotry in commerce? I guess they are just making to much money there at the RIM. Then screams louder after I honk to leave because were in a single lane and there is a car before me waiting for their order. Surely, this is minor but I would like to know if that was my store. I was shocked, baffled, confused, in that I was approached by a fast food manager who was obviously upset about having to make food to order and decided to give me grief for ordering the exact same thing that someone else ordered before me but they left without paying. Is this how we treat paying customers including other companys. Wow! I thought Sonic Premium Shareholders must be aching to know why they arent getting the projected numbers for this location.

I feel as if I should let someone know about this because its just not right. Any suggestions on what or who I should notify about a learning campaign?

I will no longer go to...

Went to grab lunch here before heading back to work. The initial person who helped (Caleb) was great!

But there was a slight discrepancy with my order. Their headset went out so someone walked out to take the order. They gave me on price outside and said it would reflect on the screen so I could pay for it when they walked back inside. Long story short, the price didn't match — something about the promo code overlapping and not all associates knowing what promos were current and which were not. Either way it was a Sonic issue. So a manager and another employee came out to try explaining why the price on the screen reflected differently than what they initially told me. When I told the manager I understood she just walked off in mid conversation. I asked her to come back so I could have her name. I then told her why the way she handled this was not ok. As the general manager came out with receipt in hand, she stormed off in the middle of of our conversation again.

Ben, the gm explained the same thing she just finished explaining but had the receipt to show me what he was talking about. I told him she just finished explaining the same thing and I understood then as well as now. The issue I explained to Ben was that everyone I spoke to beside Caleb in the beginning, was either rude or careless and did nothing to make right what they messed up. His response - "well that's why I'm here reading you the receipt." "do you want the order or not?" Of course I passed on it but made sure he knew that not one of them offered even an apology for their mistake.

I hope the owners of this place know how nasty they managers and gm's are.

[Manager is in the car for her break. parked at one of...