Starbucks — Restaurant in San Antonio

I placed a mobile order this morning (2/28/22) for pick up. When I arrived to pick up, the lobby was closed with a small sign on the door stating so. By this time I had already parked and walk to the door and was then able to read this sign and a line of over five cars had accumulated.

I was unable to wait in this drive through line which is why I planned ahead and ordered through the app for pick up. This feature should have been turned off, which I know is possible because I have intentionally skipped out on locations that could not handle the volume at the time and turned off mobile ordering which I could have done today.

I called a few times with the phone line giving a busy signal which is expected because it was ~7am and busy. On the third try, an employee answered and I explained to her that I was unable to wait in the drive through and if a refund could be provided.

She advised me that a refund could only be accomplished in store and unfortunately the lobby is closed and I would have to return when the lobby is open to request a refund.

It was a nightmare trying to get out of the parking lot once parked because the line was now wrapped around the building and blocking all of the parking spots.

I try my hardest to visit local coffee shops when ever possible but unfortunately most of them in the downtown area don’t...

I work in the area so I often patronize this location. After today, I will not. The individual who took my drive-thru order, Walter, also happens to have been the manager on duty. From the beginning, he was rude and borderline belligerent. I started to order -- and was interrupted with a demanding "ma'am, did you want pastries or food?" When I said no, I then proceeded to order, "one tall skinny vanilla latte and one iced green tea, light ice." Again, rude response of "Ma'am, give me a minute to catch up on your order". I was exasperated and leaned my head back on my car head rest. I did not say anything, did not make any verbal complaint at all. Then he said, "please, don't pass out on me." (Obviously, they have a camera at the order screen). I waited, as he requested, before trying to continue my order. I was trying to "give him a minute to catch up". Then he said, "I'm waiting for the rest of your order." I told him I didn't know if he was ready. His reply, "well, you passed out". I have never had an experience like this with any food service establishment. When I returned to my office, I called to complain to the manager on duty. That's when I found out that the person who had taken the order was the manager on duty. There are so many Starbucks locations in this city. I will find...

Edit: Hours are constantly changing. According to Google Maps this location opens at 5:30 but it’s 5:40 and the door isn’t open.

The service is great, I come here on a regular basis to study. The baristas are nice and welcoming which I really appreciate. The coffee is great, although I'm not an avid coffee drinker and just need the boost to continue studying actively. But it gets the job done without tasting terrible. I gotta somewhat disagree with the previous review. True being on the corner really isn't appealing but it's close enough. From Oppenheimer or the Chance building it's a 10 minute walk to the Starbucks, 20 minutes if you're slow. The drive is 2 minutes and that's from waiting at the light by the Beer n' all, which I recommend taking because it's easier to turn left to have easier access to getting into the Starbucks. There are two Starbucks locations on campus already at the MLC and Loftin center making both sides of campus well covered in my opinion.

My only complaint of this Starbucks is that it is absurdly cold (24/7) and gets worse the later you go, and the longer you stay. Take a jacket if you plan on staying more than an hour, leave it in your car if you don't believe me. But if you sweat when it's over 70 F or get hot flashes by all means this...