Stout House — Restaurant in San Antonio

I have been to Stout a few times. The first time was fun, I had a good time. The Blonde bartender tried to force an Uber ride on me which I refused because I had a friend pick me up. The situation was a bit awkward but I think she had good intentions so no harm done... (this was 4 months ago). Fast forward to 10/30, I brought a few friends in to Stout and we had a good time. We talked craft beer with the keep and all was good. I even made a donation to the guys whose apartment burned down, good vibes all around. If I would have made this review before 10/31 it would have been a solid 4 or 5 stars.

10/31: I show up to Stout around 10:30 and I am greeted by the blonde bartender from my first visit with “I remember you...”. Not my favorite way to be greeted, but it’s Halloween and I just got off of work so I’m just happy to have a cold one in front of me. My friend and I order another beer/shot AND the bartender Even offers me her personal slice of pizza once she finds out that I’m hungry.

At this point: 5 stars! Customer service is on point! (We have had 3 drinks in 2 hours)

At around 12, my friend and I leave our seats at the bar to go grab a bite and have a smoke. I let the bartender know and she’s cool with it. When we come back about 20 minutes later I ordered a round of beers and we sat at a table as the bar had filled up. Once those drinks were gone I headed to get another round and my check.

This is where we start dropping stars and fast...

There was a customer at the bar asking questions about the craft selections to the above mentioned blonde bartender, she interrupts him to ask for my order.

Me: Just finish up with him and I’ll get a round when you’re done

Bar: It’s fine I can take multiple orders

Me: oh... ok I’ll have a beer and two shots

Not really sure what happened in the seconds between her asking me for my order and filling his beer, but I overheard her saying something about my “attitude” to the customer who had clearly never been to Stout before (solid first impressions). I don’t acknowledge that she has made this comment but it was very unprofessional. When she comes back to me, with no drinks mind you, she proceeds to ask me if I heard what she said! I said “yes” and wait for my drinks. She then says to me (and I have never been told this in my life)

Bar: Why don’t I just cash you out now.

A little confused, I reply : Ok why

Bar: Last time you were here I offered you an Uber and you left. I just don’t want to deal with you all night. Every time you come in, you get “cantankerous”. It’s my choice who I serve and I want to cash you out!

(There was nothing about my limited interaction with the bartender that even hinted at being bad tempered or argumentative)

Me: I’m not really sure why you are saying this, but if you don’t want to deal with me then I’d like make my order with your associate.

She whispers something to the other tender and I get ignored for the next 2 minutes before she comes back to again tell me it’s her right to refuse me business. At this point she has made a scene and I am extremely frustrated. Even so, I agree to cash out and offer a coupon which I was told at the beginning of the night, when I placed my first order, would be good for a dollar off my tab. I am then informed that my coupon is not valid for the purchases I have made. I pay the tab, no tip. I ask when the manager will be in and I am told to “call on Monday or maybe Tuesday” to make sure he is in because he doesn’t have set hours.

Now, I go back to my table and explain that I have been cut off after 4 drinks because I have a “cantankerous” way way about me. Happy Halloween!

1. Even if the customer has a “bad attitude” complete their order and move on. (That goes double for if they are attempting to close their tab.)

2)Don’t talk about customers to other customers. You are representing someone else’s business to the public.

3. STOP DRINKING ON THE CLOCK! (I saw her take multiple shots and can’t help but think that’s what upended her 5...

The bartender was rude and unfriendly ! ( female, in her 30s short Hispanic ethnicity looking ) at 2 am the bar is about to close and I went up the bar to close my tab with my friends, I find out she over charged us with 4 extra drinks! I made a complaint and she said it is not her fault because ours names are not familiar to her and we should just use 1 card and she is busy ( she lost guest credit card and arguing with her ) ! I explained there was 4 extra drinks we didn’t have but she didn’t want to hear nothing !! starting raising her voice at me and asking me to come complain to the manager tomorrow!!! then her friend seating at the bar threatened me if I keep complaining she would kick me out ! She even used racist slurs because my name is not sounding familiar to them! This is the picture of the lady that was seated at bar with racist slurs !! I also have video of her screaming with racist slurs but I don’t want post it because there was someone in the video that’s did not want to be appeared here. Anyway! You are at risk to be treated unfairly and maybe over charged ! I won't give it chance ! Lot of business bars are friendly and won't charge you extra or steal your money. I do not recommend...

Sat with a group of 9 people, all of us had had about 3 rounds when the announcement comes on that they would be turning on a UFC fight and that anyone who wished to stay must pay cover. Now I've been to plenty of places, and I've never been to a place that retro-actively makes you pay cover. Usually once you are in, you are in. I wasn't there to watch a fight, I was there to drink with some friends.

So 20-30 people leave all at once including my group. Most because because of principle...we obviously weren't there to see a fight. Beyond that, I think it's just poor business. We're all in your establishment (that's what you want, right?) drinking $0.75 beers for $4-$6 each and have done so for an hour and a half. But now you want another $5 (I really couldn't care less about $5) for me to have the privilege to stay in your establishment and do what your establishment is there for...drinking.

I think you should reconsider your policy. It's bad form and bad business. I'm not sure whether I'd go back or not, and I know others felt the same. We all went to Bad Dogz and drank the rest...