Sushi Zushi — Restaurant in San Antonio

Another update. May 15th 2024. I've been very upset with this company for a long time.Many, many years they have not changed out the commercial Rooftop AC unit and it has been a problem for 2 and a 1/2 to 3 years easy. They've lost many good employees because of this problem. I do not understand the new owners. And they've been new owners for a while now. The inside of the facility is in dire need of many things a resurface on the floor and all of the tables are sticky when you touch them even if they're clean, they need to be sanded stained and resealed. There are walls that have had holes in them a big one for the longest time by the women's bathroom, the walls need to be painted and fixed. I've talked to many customers over the years. That stopped coming here because of this problem with the AC. And how the building has gone downhill. All of your better paying customers have gone elsewhere. Also, you're associates don't ask to make sure you're on the rewards program when you come and eat. And they're supposed to do that. There are literally so many issues here. It's unfortunate. I really used to love coming here. This used to be a hangout for a lot of people.

This is a update!!!

I've been meaning to do this review for a really long time there were a couple issues with this location over the many years I've been coming then I moved out of state and I started coming back again recently Cooper behind the bar is absolutely amazing he listens to everything you ask him to do and he does it. I always get the tuna Tower when I go there and there's specific things I want them to do and every time I ask for it he makes sure it's done right... whoever is making my tuna Tower does a great job cuz most of the time it was like a rice Tower but they have gotten better as of late. The problem with the AC not working is finally fixed and they're gradually getting their clientele back... they did change out all their Cooks so there's no more rude people!!

I left San Antonio for about 5 years. I really missed this place, now the 1st time I came to have my tuna tower it wasn't very good it was more like a rice tower with hardly any tuna, avocado or tabiko, definately not like I remember but the 2nd time the guy who made it was awesome. I think his name is Greg. I attached the picture of my tower!! I crave this and when made well is...

sigh it is with a heavy heart we have finally given up. My wife and I began our relationship with a visit to sushi zushi. We have been together for 14 years. The majority of our major life decisions have been made over glasses of sake and wine from this restaurant. We forged such a strong relationship with our regular server that we invited her to our small wedding.

A few years ago the restaurant took a major downhill turn. They had major AC issues. It’s hard to keep faith in a restaurant that serves raw fish but can’t keep the ambiance cool. We persevered. Most visits we had conversations about, “surely it will be fixed next time.” Etcetera. It honestly took MONTHS too long. I believe it killed their clientele base. My wife and I held out.

It never recovered. It’s been years and even though, after what was a ridiculously long time they fixed the AC, the restaurant is never full. During busy hours there may be a wait, but never due to capacity. The limiting factor is now servers. Due to the balance of customers and open tables the service is poor. They have a a low number of servers, but the tables are only half full. It is disconcerting to have a wait, but see a mostly empty restaurant.

Through it all… the AC, the impossibility of getting orders right, the waits with open tables, the in attention to tables with only 3 waitstaff and 1/2 empty restaurant, we wouldn’t give up. Tonight was the final straw…

My wife’s birthday, yet another memorable occasion we chose to spend there, we walked in and… no F@“&$’ way… the AC is out again. Fans were spread around the floor. The reason, the load is too high per unit, so one goes down and the others take the tax and wear out before the system can be righted. Owner discretion applied here.

We almost cried walking out as this is the close of a major chapter. We loved this place… we rode it as it crashed and burned. Now we are going to go find some other place. I just wish this could have been managed in a way that didn’t make it so intolerable. Maybe in 10 years we will come back to a thriving environment and all won’t be lost. Our business won’t be a part of that, but one can dream.

My bets against it though… history being what it is… one chapter ends…...

This particular location was my "go to" a decade ago. I have not been back as I've grown very fond of a rival in town that is the best. Sticking to this review I will reveal some low points to my visit yesterday after attending the comic show at Alzafar Shrine. First off, my visit was around 1:30 so there weren't many patrons in the restaurant. I was promptly sat at a table that has one chair and other side is a sofa-style bench. I decided to sit on the sofa bench so my back would not be against the front of the restaurant. I sank lower than the table top and it was obvious I was sitting on the chair. The table was sticky and the menus were old and worn. Took awhile for me to get noticed and once I did I immediately ordered one glass of wine, a dragon roll, yellow tail nigiri, octopus nigiri and salmon roe nigiri. Simple. I drank the entire glass of wine before my food arrived...roughly half an hour...and mind you there are around five couples in the entire restaurant! I ordered another glass of wine which took awhile longer to get as I started on the food. The octopus tasted as if it had been marinated in faucet water. The texture was so bad it took me around a minute to eat one piece. I did not go back to the second piece and instead examined it....looked old and worn like the menus and had a fish smell. The yellow tail was decent (thankfully) but the portions were very small with too much rice. The salmon roe was the exact opposite. Each piece had the equivalent of three orders in one! Needless to say I was not about to pop that piece into my mouth all at once. So I simply scooped the ikura out with my chopsticks and ate it without the rice. The dragon roll had mushy eel on the outside and was drenched in the sauce topping. The pieces were of all sizes and created by an amateur chef. My bill came quicker than the food and wine and that was great because I needed to leave and grab some omeprazole. What a huge disappointment. As I said, this location used to be a hot spot on the weekends with great food and fresh fish. It has devolved into last place in the city. I'd rather eat the HEB Sushiya than the sushi sold here. Obviously not...