McDonald's — Restaurant in San Bernardino

RE: McDonald's 1318 W Foothill Blvd, Rialto, CA

App said curbside pickup was closed, chose in-store... got there within a few minutes of my order. Went to the door and it was locked. Another customer, a young man, was there at the door too and was brought his order, however, I was told that the dining room was closed and I would have to pick mine up at the drive thru. The line was long, 15 vehicles, and I estimated 15 minutes if they pushed out orders at a rapid 1 minute (which I doubt) this also means my order would be sitting on the counter waiting for me probably cold. So I asked for the manager who was rude from the start saying over and over the dining room was closed there's nothing she could do. I explained to her the app had curbside closed and if the dining room was closed it could have easily indicated that as well and set a good customer expectation experience. I asked her for her regional manager's name and number and a refund. She brings me a receipt with the store's number and would not give me a contact name and said they don't do refunds! Having been a Relationship Manager for a bank for several years and a manager overseeing 50 employees and several leads at another business, I know she could have done better and treated me better and made it not feel possibly racial, which I hate to say but why would that other person get their order at the door a moment before me and not me? I don't know. But I do know she could have said her dining room was closed however I'll make sure to personally bring you your order and I'll let the general manager know that we need to update the app to reflect drive-thru only. This would have taken her a whole two minutes to do, have met my expectation, while at the same time let me know in-store pick-up closed at 8pm AND create a memorable customer experience. Instead I will not return to that McDonald's...

I wouldn't send my worst enemies to this Location!!!!!! The front counter girl working there, should be retrained and taken off the front counter, her attitude was horrible horrible horrible! She didn't know how to use the McDonald's App and she wouldn't let me show her how to use the McDonald's App. I asked to speak to the Manager and she wouldn't go get the Manager, instead, she told me to Step Aside, and started trying to help another customer. I seen the Manager and ask to please speak with her. She told me, she told me she was about to get a bag to put my hash brown in I had already pre-ordered and paid for it through my phone her hands was all over my hash brown while she went through the store looking for a bag to put my hash brown in. I didn't want that one so I bought another one and the same thing occurred there were no bags at the window where they hash browns were so they were putting their hands on the part that you would have to eat. I took both hash browns put them in the car and brought them back the next day to another manager who could barely speak English and told me to wait until he looked at the receipt to give me a full refund he didn't give me a full refund instead he didn't pay me for the tax he only paid me for what the food actually cost before the taxes I didn't say anything I just went on and left the store I would not refer anyone to this location nor will I ever be returning to this location it was horrible experience for me they don't know what they're doing and they should not be working there if they can't comply and treat people because it's us that...

3 times in a row, this Mc Donalds DID NOT give ketchup or napkins. But wait heres the kicker, ALL 3 times the machine to make Mc flurry, didn't work. And the last time I was there, in drive thru, the girl on intercom didn't understand English, she had to be told over and over anD OVER... She read back incorrect information, without stopping to even listen to myself and my company tell her she was wrong, dismissed our attempts to correct the order as she asked in repetition the size/Brand of beverage, & fries. And when we pulled up to the window, thinking something is probably just wrong wity the intercom so at this point we were just confused and hungry, ready to talk to her face to face, but she was RUDE, as she was NOT at all attentive, looked like she was aloof, ignored our requests for ketchup & napkins COMPLETELY. She was a jerk. I WILL NEVER GO TO THIS LOCATION AGAIN. Mc Donalds, I am taking a break from altogether anyways as for their prices I'll just go to Farmer B's... get actual healthy, real oven cooked food instead of microwaved frozen food from a jerk...