Fraudulent and scamming. I recently visited this restaurant for the first time was passing by and decided to get my usual and had a deeply disappointing experience that felt like a complete scam. I was charged $8.50 for an egg and cheese sandwich on a croissant without any meat, and an additional $2.50 for a coffee. The total came to approximately $14, including tax. Shockingly, the tax alone was almost $4.
To put this in perspective, throughout the Bay Area and San Francisco, similar items typically do not exceed $9-10, including taxes. The fact that they wanted to charge me almost $4 just in taxes is outrageous and feels fraudulent.
The most concerning aspect is that the restaurant does not inform customers of the prices before they order, nor do they have a price list posted anywhere. It felt as though they were arbitrarily making up the prices, which is highly deceptive.
Additionally, despite my service dog being clearly marked, I was rudely questioned about my dog's license. It is not only inappropriate but also illegal to ask for documentation for a service dog, as clearly marked service animals and their owners are not required to provide any documentation. The staff needs to evaluate and retrain themselves, ensuring they are educated and knowledgeable about the services they provide and the questions they ask service dog handlers.
I do not recommend this establishment. The pricing is inconsistent and feels deceptive, and the customer service is abysmal. Be cautious if you...
Read moreWow! Love this little local bakery. Having just come back from London, I'm on a hunt for scones for my at-home afternoon tea. Most places near me sell scones for over $3/piece. Only $1.40 at Rico pan! I tried two diff types of scones and they're both delicious. I'm definitely coming back for them. $1.70 or $1.80 each for the pound cake or the cream cheese Danish. Cream cheese Danish was so good. I didn't try the cakes but they were priced at $3.75 each slice for tiramisu and chocolate, $3/slice for cheesecake. The pastries are labeled but there's no price, so I have to ask the nice lady for each price. She was very nice and spoke mostly Spanish. I can't wait to come back and try the other items! It's very spacious inside but no tables, so def a to-go place. It had a nice coffee spread as well. Credit cards are accepted and I didn't see a...
Read moreRico Pan Bakery in San Bruno is an absolute gem! I tried the custard Danish, alfajores, tres leches tiramisu, and the lemon taquito, and every pastry was outstanding. What really sets this place apart is the balance of flavor—everything is lightly sweetened, more in the style of European bakeries, rather than the overly sugary versions you often find in the U.S.
I’m from Europe, and the pastries here truly taste like home. Each item had its own unique texture and taste, and you can tell the quality and care that goes into the baking.
If you appreciate pastries that highlight flavor over sugar, this is the place for you. These are clearly crafted with an international palate in mind, not the typical American sweet tooth. Highly recommend stopping by—Rico Pan is a bakery worth going out of...
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